Senior Crm Executive

Job Title: Senior CRM Executive Real Estate

Job Location: Lower Parel, Mumbai (Nandivardhan Group Head Office)

Experience Required: 2-4 years of relevant experience in a CRM role

Educational Qualification: Minimum graduate in any relevant field.

Job Type: Full-Time

Job Description:

We are seeking a motivated and skilled Senior CRM Executive to join our team at Nandivardhan Group, a leading player in the real estate industry. The ideal candidate will have strong experience in customer relationship management, excellent communication, and interpersonal skills, and the ability to handle the end-to-end responsibilities of the role.

Roles and Responsibilities:

• Ensure a seamless onboarding experience for new clients, explaining timelines and next steps while building trust through transparency.
• Serve as the primary point of contact for escalated client issues, resolving concerns related to documentation, payments, and updates promptly.
• Lead and mentor a team of CRM executives, conducting training and evaluations to ensure high-quality client service.
• Oversee accurate documentation and compliance with legal standards, maintaining detailed records in CRM software.
• Develop a feedback system to capture client insights, analyze data, and recommend process improvements for enhanced service delivery.
• Generate regular reports on CRM activities, customer satisfaction, and issue resolution, tracking KPIs to identify improvement areas.
• Collaborate with sales and marketing teams to align customer communication, drive repeat business, and encourage referrals/testimonials.
• Proactively manage client relationships throughout the project lifecycle, delivering consistent service excellence.

Desired Candidate Profile:

• 2-4 years of relevant experience in CRM, preferably in the real estate industry.
• Proven track record in handling responsibilities as an individual contributor.
• Strong communication and interpersonal skills.
• Excellent organizational and time management abilities.
• Proficiency in CRM software and tools.
• Minimum graduation in a relevant field.