Customer Support Executive

Role & responsibilities

Job Description: Customer Support Executive

Location: Sector 5, Kolkata

Job Type: On-site

CTC: ₹20,000 per month

In-Hand Salary: ₹16,000 per month

Shift: Fixed Day Shifts (for female associates)

Joining: Immediate

Key Responsibilities:

Handle inbound and outbound customer queries related to banking services.

Provide accurate information and resolve customer concerns professionally.

Maintain a high level of customer satisfaction through effective communication.

Update customer records and maintain detailed call logs.

Adhere to company policies and protocols for customer interactions..

Preferred candidate profile

Required Qualifications:

Excellent English communication skills.

Minimum 6 months of experience in banking customer support.

Strong problem-solving abilities and customer-centric approach.

Ability to manage and prioritize multiple customer requests efficiently.

Who We're Looking For:

Immediate joiners preferred.

Perks and benefits

Female candidates encouraged for fixed day shift schedules.