PA- Call Quality

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Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Process Associate, Licensing Registration

Make call outs to the insurance company
Inquire about the registration status
Perform call quality audits and provide feedback

Responsibilities
You will be responsible to make call outs to the insurance companies
Inquire about the registration status
Perform call quality audits and provide feedback
Understanding of financial products
Good Communication and Presentation skills
Ability to manage multiple priorities and adjust to workload
Good analytical skills with ability to work in dynamic working environment

Qualifications we seek in you
Minimum Qualifications / Skills
Any Graduate / Postgraduate
BCom

Preferred Qualifications/ Skills
B.Com
Basic MS Office skills required
Should be able to handle work pressure
Should have an eye for details
Should be open for learning Feedback
Good Understand in Operations Processing
Understanding of financial products Good E-Mail writing skills required

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit, paying to apply, or purchasing equipment or training.