Process Associate - Banking Core Ops

Inviting applications for the role of Process Associate, Customer Care
In this role, you will be responsible for demonstrating innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of the Internet and online applications.
Responsibilities
Respond to customer queries and customer concerns
Provide support for data collection to enable Recovery of the account for end-user
Maintain a deep understanding of client processes and policies
Reproduce customer issues and escalate product bugs
Provide excellent customer service to our customers
Exhibit a capacity for critical thinking and analysis.
Showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
Qualifications we seek in you
Minimum qualifications
Graduate (Any Discipline)
Freshers are eligible
Preferred qualifications
Previous experience in a customer service role chat/email/voice
Effective probing skills and analyzing / understanding skills
Analytical skills with customer-centric approach
Excellent proficiency with written English and with a neutral English accent
You should be able to work on a flexible schedule (including weekend shifts)