Virtual Drive For Collections - Voice Process - 21st Feb - Bengaluru

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Genpact Virtual Drive for Collection roles - Voice Process on 21st February 2025 - Bengaluru

Date: 21st February 2025

Time: 11.30 AM to 1 PM

MS Teams Meeting ID: 428 841 792 492

MS Teams Passcode: KU6by7LU

Location: Bengaluru

Shift: Night Shit

Note: Please keep your Original Aadhar card & E-Aadhar card with you while appearing for virtual Interview

Key Responsibilities:

•  Collect the delinquent amount from the customer over the phone or take promises from them on making the payment
•    Make collection calls to the customers, emailing/faxing invoices or getting hard copies mailed out to customers as per their requests also Reconcile orders to match customer books, including validating credits or debits and sending them to customer for collection or refund and Follow up on customer/internal disputes, customer questions and working between departments to get a resolution
•    Inbound & outbound calling
•    Provide payment plans basis customer requirement
•    Maintain a deep understanding of client process and policies

Required Skills:

Graduate (in any stream)
Excellent Communication Skills (verbal and written)

Accounting Knowledge

Minimum Qualifications

Good customer handling skills

High Energy level 

Effective probing skills and analyzing / understanding skills

You should be able to work on a flexible schedule (including weekend shift)

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.