Senior Associate

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of  Associate/Sr. Associate – Voice Support Leading US FinTech

Responsibilities Servicing inbound phone enquiries from Members requesting service & support with, but not limited, to: •    Change Management: Flexible and adaptable to the evolving needs of a high-growth and fast paced organization environment. ●    Use available information and tools to validate identity of the caller to safeguard Member information. ●    Initiate effective and timely written communication with Members. ●    Accurately and efficiently capture customer interactions, notes and all relevant information to the case using web-based applications and submit dispute claims forms for investigation within prescribed regulatory and compliance timelines. ●    Use internal and third-party web tools to execute dispute claim investigations in accordance with Federal Regulations E and Z, NACHA Operating Rules, and other applicable regulations.  ●    Effectively guide Members to navigate online tools and applications to enable uploading of documents. ●    Adhere to all policies and procedures while showcasing Member centric servicing ethos.

Qualifications we seek in you!

Minimum Qualifications ●    Graduate/Bachelor’s Degree preferred ●    Comfortable working in a 24/7 work Environment with Rotational shifts. ●    Relevant experience in performing Dispute Intake or similar banking/Fintech process in the ACH, debit and/or credit card industry ●    Strong communication both written and verbal English skills and an ability to compose a grammatically correct, concise and accurate written/verbal responses.

Preferred Qualifications/ Skills •    Excellent customer service skills and ability to assist in customer inquiries independently. •    Strong interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers. •    Self-disciplined, diligent, proactive and detail oriented

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. 

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.