Salesforce CRM Analytics Developer

Youre responsible to ensure data integrity by merging duplicate Leads, Contacts, and Accounts; performing mass uploads and updates of data as required

Improve the configuration of a customized Salesforce.com database that streamlines and automates operations and optimizes efficiency.

Responsibilities:

In this role, you will be responsible to

• Work with clients, users, and Empower Efficiency team to ensure precise data collection, data transfers, data security, analysis and day-to-day program operational performance
• You should aggressively address data management and quality issues, update and integrate data collection and reporting systems with the project websites, and train and on-board new users in data entry and data security protocols.
• You should train and on-board Salesforce.com users in reporting requirements, data entry, and data security procedures, and develop and update related materials and resources.
• Develop and improve customized reports and dashboards to monitor data integrity and program performance, as well as provide transparent and continuous feedback to stakeholders and program implementers
• Proactively identify and coordinate with appropriate parties to resolve emerging data integrity issues
• Oversee, monitor, and support the information security policy and protocols implementation, act as the point-person for data security questions and concerns, and periodically monitor data security to ensure compliance
• Administrate salesforce & develop for Salesforce Lightening instance
• You should ensure adherence to the KPI’s and business SLA’s is mandatory

Minimum Qualifications

• Post Graduate in any discipline with meaningful domain experience in Management (Marketing/Finance) / Engineering / Economics / Operations Research / Econometrics
• You should have experience in CRM tools and database management

Preferred Qualifications

• Good analytical and interpersonal skills
• Salesforce Administration experience & development experience for Salesforce Lightening instance.
• ADM 201 Certified
• Knowledge of MS office tools
• Knowledge of Salesforce.com & SFDC Cases Object
• CRM Fusion
• Apex Data Loader
• Workbench
• Knowledge of Advance Excel