Voice and accent Trainer | Mangement trainee | Hyderabad

Inviting applications for the role of:-

Management Trainee, Voice & Accent!

In this role, Trainer must train the new joiners on Soft Skills to improve and standardized their communications, Train / develop effective and efficient customer handling skills to attain customer delight stage in customer service by meeting all quality metrics

Responsibilities

• To train and mentor new hires in batches as per training plotter
• To train and lead OJT agents on the floor. Meet NHT and OJT throughput
• To do all floor refreshers on time as per business and floor requirements
• To perform all activities and show efficacy as per business expectations
• To conduct internal and final assessments to all new hires and meet scores
• To conduct training and improve all identified TNI or Bottom Quartile agents
• Improve the efficacy and performance of agents New Hire / OJT / Floor agents
• To extend all required support to Operations whenever required.

Qualifications we seek in you!

Minimum Qualifications / Skills

• Any Graduate (No B.Tech graduates)
• Excellent Communication and Presentation skills

Preferred Qualifications/ Skills

• Relevant year experience in communications training
• Relevant year experience in customer service training

6 days working. Candidate must work from Client Location.