Genpact Virtual Drive For Collections - Voice Process - 20th Feb - Hyd

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Genpact Virtual Drive for Collection roles - Voice Process on 20th February 2025 - Hyderabad

Date: 20th February 2025

Time: 11.30 AM to 1 PM

MS Teams Meeting ID: 428 841 792 492

MS Teams Passcode: KU6by7LU

Location Uppal, Hyderabad

Shift: Night Shit

Note: Please keep your Original Aadhar card & E-Aadhar card with you while appearing for virtual Interview

Key Responsibilities:

 Collection on past due invoices & invalid deductions on allocated portfolios via Email, phone calls etc.
•    Respond to email /phone queries on disputed invoice
•    Research and analyze the disputes/deductions in ERP
•    Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution
•    Find opportunities and recommend solutions for process and automation improvements
•    Daily reporting of individual portfolios to supervise and supervise the past dues
•    Implement collections strategy to reduce the past due Research and resolve issues in a manner to expedite all cases in order to avoid any adverse customer impact
•    Work as a standout colleague to process any ADHOC request in a timely manner.
•    Deliver quality customer service by researching and responding to all internal & external partners inquiries quickly, effectively and professionally.
•    Raise problems to senior staff members and or management as appropriate.

Required Skills:

Commerce Graduate
Excellent Communication Skills (verbal and written)

Accounting Knowledge

Minimum Qualifications

Good customer handling skills

High Energy level 

Effective probing skills and analyzing / understanding skills

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.