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Genpact
CompareProud winner of ABECA 2024 - AmbitionBox Employee Choice Awards
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2203 Genpact Jobs
Business Analyst
2-7 years
₹ 3.7 - 10L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Bangalore / Bengaluru
1 vacancy
Business Analyst
Genpact
posted 16d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Build and implementation of customer communications management (CCM) campaign solutions across multiple channels based on business requirements and marketing objectives
- Create email layouts and templates with use of Smart Components within SmartCOMM Platform.
- Design, Deliver and execute communication campaigns with a focus on scalability and efficiency.
- Manage releases into the Edge Platform in conjunction with the Edge IT team.
- Ensure changes are deployed successfully, particularly those required outside regular hours.
- Conduct thorough QA to ensure seamless deployment.
- Develop and document form designs and specifications, including usage rules, data mapping, variable logic, templates, styles, and layouts.
- Create and manage both static layouts for print and responsive layouts for web.
- Execute briefs for new documents or changes to existing documents with varying levels of complexity and seniority.
- Identify and troubleshoot failures in document generation.
- Analyze root causes and manage fixes through the Document Creation & Management team.
- Track and manage exceptions to ensure timely resolution
- Build email and letter templates for ad-hoc communication using templates provided by the brand team.
- Edit existing email and letter templates to ensure they meet current requirements
- Collaborate with the marketing team to understand business requirements and
translate them into technical requirements for campaigns
- Support the End-to-End integration testing and user acceptance testing.
- Collaborate with cross-functional teams to align communication strategies with business goals.
- Provide technical expertise in troubleshooting and resolving CCM campaign system issues.
- Document and maintain technical documentation for campaigns and workflows.
- Participate in code reviews, testing, and deployment of CCM campaigns and workflows.
- Ensure campaigns are executed on time, strictly in line with processes and compliance requirements and risks are appropriately mitigated
Qualifications we seek in you
Minimum Q ualifications / Skills
- Relevant year of experience i n SmartCO MM campaigns development and implementation
- Proficient in SmartCOMM Modules, including Advanced Template Designer and Web Editor.
- Hands-on experience in generating interactive communications (Draft Editor, Data Capture, ipdfs ).
- Technical knowledge in creating simple, scriptable batch configurations/template selectors and output configurations for post-processing.
- Experience in creating new batch configurations, including template selectors, layouts, stylesheets, and shared contents.
- Ability to consolidate form templates by recognizing common graphical elements, information blocks, layouts, variable data requirements, functional similarity, and multilingual requirements
- Technical experience with building email layouts/HTML
- Strong understanding of digital marketing best practices, including data
management, segmentation, personalization, and automation
- Ability to develop SQL queries from the scratch is a minimal expectation for Data Management activities.
- Strong attention to detail and ability to deliver high-quality work on tight deadlines.
- Strong command of English and communication skills (Spoken and written)
- Strong problem solving, troubleshooting and interpersonal skills
- An ability to interact and communicate effectively with others at all levels of the organization with diplomacy and tact.
Preferred Q ualifications / Skills
- Bachelors degree or equivalent
- Highly strategic and able to uncover and understand business needs
- SmartCOMM experience with related technologies preferred
- Experience with Agile development methodologies is a plus.
- Deep knowledge of modern client-side technologies, such as HTML, CSS, and JavaScript
- Have worked in a Banking and Finance domain
- Proficient in Java/J2EE, JSON, and web services.
- Strong XML coding skills.
- Participation in code reviews and deploying code in DEV, UAT , and PROD environments.
- Monitoring logs and analyzing and fixing production bugs
Employment Type: Full Time, Permanent
Read full job descriptionGenpact Interview Questions & Tips
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Top Genpact Business Analyst Interview Questions
Q1. Delhi is suffering from air pollution due to cars. As a business analyst how would you solve this problem?
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What people at Genpact are saying
Rating based on 503 Business Analyst
reviews
Anonymous · Data Science & Analytics
in Noida
Likes
Good company culture , work life balance and job security, genpact have many skill developments program
- Salary - Good+5 more
Dislikes
Low Annual increment, Non-AC CAB ( bhai Mosquitoes bite in CAP) , have more hiring budget then retention budget.
- Promotions - Poor
Business Analyst salary at Genpact
reported by
4.8k
employees
₹4
L/yr - ₹12
L/yr
19%
less
than the average Business Analyst Salary in India
View more details
What Genpact employees are saying about work life
based on 30.4k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Genpact Benefits
View more benefits
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