Director - Strategic Account Growth - B2B SaaS - XLRI/IIM/NIT/ISB/IIT (7-11 yrs)

Strategic Account Growth - Director (Team Lead Role) for a Renowned B2B SaaS Organization

- One of our reputated client is associated with an Enterprise B2B SaaS Space.

- An Omnichannel customer management platform company which is specialized in sophisticated customer support automation platform and is one the preferred choice of leading brands including Nykaa, Meesho, Bigbasket, Unilever, Zepto, Ajio, Netmeds, Jio, Phillips,AdityaBirla, ACC Cements , Pepsi, Prestige and many others brands to build a world-class customer support ecosystem.

- It's a cloud CRM that's more than just a helpdesk designed to meet the needs of any industry.

- My Client is looking to fulfill the Position of Strategic Account Growth for Director Grade who can lead to drive upsell and cross-sell opportunities while ensuring customer satisfaction and retention

Job Details:

Position: Strategic Account Growth - SaaS Segment

Designation: Director

Team Lead Role: Yes

Location: Mumbai

Years of Experience: 7-11 Years

Employee Criteria:

- 7 to 10 years of experience in Customer Success or Account Management, with a strong focus on SaaS solutions.

- Proven track record of driving revenue growth in enterprise or mid-market accounts.

- Excellent communication, relationship management, and problem-solving skills.

- Proficiency in CRM tools like Salesforce and customer success platforms.

- Candidate from Good and High Pedigrees like XLRI / IIM's/ Amity/ Symbiosis/ NIT/ ISB/ IIT can be added advantage

Key Accountabilities:

- Customer On boarding & Implementation

- Relationship Management

- Customer Retention and Renewal

- Driving Customer Success Metrics

- Strategic Account Management

- Cross-Functional Collaboration

- Issue Resolution and Support Escalation

- Build and nurture strong relationships with key stakeholders in assigned accounts.

- Identify and execute upsell and cross-sell opportunities to achieve revenue targets.

Why should this job excites you ?

- Opportunity to make an early impact on one of the most promising, high-growth SaaS startups in India.

- A high-performing action-oriented team.

- Immense exposure to the founders and the leadership.

- Competitive CTC aligned with industry standards.

- The Client can offer a package that reflects your experience and expertise, along with performance-based incentives and benefits.