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18 Lentra AI Jobs

Lentra - Manager - Customer Success - IIM/FMS/ISB/MDI (7-10 yrs)

7-10 years

Lentra - Manager - Customer Success - IIM/FMS/ISB/MDI (7-10 yrs)

Lentra AI

posted 1mon ago

Job Role Insights

Flexible timing

Key skills for the job

Job Description

Customer Success Manager


Responsibilities:


- Manage the relationship with the CXO level at the client side.


- Act as a consultant and efficiently and amicably negotiate the timeline and scope with clients.

- Manage relationships at various levels at client-side and ensure the business growth of Lentra by cross-selling its products.

- Effectively work with various delivery teams and track the adherence of committed timelines.

- Ensuring customer satisfaction and handling client communication including weekly status calls.

- Project estimation and handling pre-sales call when required.

Candidate requirements:

- Excellent client management skills (7+ years of experience in client interfacing role a minimum of 5+ years experience in managing client).

- Preferred to have programming background in any open-source language (e.g. Java, or . Net) and should still be well aware of key concepts.

- Extensive experience in project/program management, resource management, scheduling, planning, deployment, support, and training.

- Experience in managing change requests and prioritization in a fast-changing environment.

- Excellent understanding of process management, improvement practices, change management process, operation services.

- Experience managing multiple clients.

- Good communication and negotiation skills.

- Excellent articulation skills and should be a master of proactive communication.

- Should act as an efficient bridge between the client and the delivery team.

- Should be able to create impressive reports for external and internal stakeholders to manage the perception and raise timely escalation.

- Candidates from premier institutes are preferred.

- 30% travel time will be required.

Location & commitments:

- This is a Permanent Opportunity.

- Job Location is Chennai


Functional Areas: Other

Read full job description

Prepare for Customer Success Manager roles with real interview advice

Top Lentra AI Customer Success Manager Interview Questions

Q1. if you want to connect multiple vpc ,we have 2 or 3 vpc, you have to connect ec2 to each vpc? so how you can achieve that?
Q2. your container running service is up but you are facing any issue , how to troubleshoot them?
Q3. explain pipeline whatever you can write in code how will you deploy the code ? tell me just steps?
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What people at Lentra AI are saying

Customer Success Manager salary at Lentra AI

reported by 2 employees with 7-13 years exp.
₹26.6 L/yr - ₹33.9 L/yr
129% more than the average Customer Success Manager Salary in India
View more details

What Lentra AI employees are saying about work life

based on 194 employees
74%
88%
68%
96%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Lentra AI Benefits

Work From Home
Health Insurance
Soft Skill Training
Job Training
Free Transport
Child care +6 more
View more benefits

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