Lentra - Customer Success Manager (7-12 yrs)

Responsibilities:

- Manage the relationship with the CXO level at the client side.

- Act as a consultant and efficiently and amicably negotiate the timeline and scope with clients.

- Manage relationships at various levels at client-side and ensure the business growth of Lentra by cross-selling its products.

- Effectively work with various delivery teams and track the adherence of committed timelines.

- Ensuring customer satisfaction and handling client communication including weekly status calls.

- Project estimation and handling pre-sales call when required.

Candidate requirements :

- Excellent client management skills (7+ years of experience in client interfacing role a minimum of 5+ years experience in managing client).

- Preferred to have programming background in any open-source language (e.g. Java, or . Net) and should still be well aware of key concepts.

- Extensive experience in project/program management, resource management, scheduling, planning, deployment, support, and training.

- Experience in managing change requests and prioritization in a fast-changing environment.

- Excellent understanding of process management, improvement practices, change management process, operation services.

- Experience managing multiple clients.

- Good communication and negotiation skills.

- Excellent articulation skills and should be a master of proactive communication.

- Should act as an efficient bridge between the client and the delivery team.

- Should be able to create impressive reports for external and internal stakeholders to manage the perception and raise timely escalation.

- Candidates from premier institutes are preferred.

- 30% travel time will be required.

Location & commitments:

- This is a Permanent Opportunity.

- Job Location is Mumbai