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Customer Care Associate
Fusion CX
posted 4mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Cold Calling: Initiate contact with clients to collect open invoices and discuss outstanding amounts.
- Collection Techniques: Implement effective collection strategies to recover debts related to bill payments, etc.
- Follow-Up: Ensure consistent follow-up communications with customers to secure payment and resolve overdue amounts.
- Regulatory Compliance: Ensure all activities are legally compliant by strictly following the US debt collection laws, including FDCPA, UDAAP, and CFPB, as a collection specialist customer care associate.
- Target Achievement: Meet and exceed monthly targets and goals, consistently delivering high performance and exceptional customer experience.
Essential qualities and attributes of an ideal Third-Party US Collections customer care executive for the Noida team:
Education: Undergraduate or graduate in any stream.
Experience: 1 2+ years of experience in third-party US collections, specifically with credit card and installment loans.
Knowledge:
- Comprehensive understanding of US debt collection laws and regulations (FDCPA, UDAAP, CFPB).
- Proficient in various collection techniques and strategies.
Skills:
- Excellent written and oral communication skills.
- Ability to work effectively with targets and monthly goals.
Employment Type: Full Time, Permanent
Functional Areas: Customer Service & Operations
Read full job descriptionFusion CX Interview Questions & Tips
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People are getting interviews at Fusion CX through
People are getting interviews through
(based on 79 Fusion CX interviews)
Walkin
Referral
Job Portal
Company Website
36%
27%
20%
6%
11% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What people at Fusion CX are saying
Rating based on 24 Customer Care Associate
reviews
Anonymous · Voice / Blended
in Howrah, West Bengal
Likes
Managers are good in behaviour rather than others company
Dislikes
No salary increment and and progress
Read 24 reviewsCustomer Care Associate salary at Fusion CX
reported by
76
employees
₹0.9
L/yr - ₹2.5
L/yr
42%
less
than the average Customer Care Associate Salary in India
View more details
What Fusion CX employees are saying about work life
based on 1.4k employees
Flexible timing
Rotational Shift
No travel
Day Shift
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