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Fujitsu

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3.8

based on 2.2k Reviews

Video summary

53 Fujitsu Jobs

Service Process Controller

Fujitsu Consulting India Pvt. Ltd.

3.8

based on 2.2k Reviews

3-5 years

Noida

1 vacancy

Service Process Controller

Fujitsu

posted 4d ago

Job Role Insights

Flexible timing

Key skills for the job

Software Configuration Management Operations MS Office Business Operations Service Management CCTV Monitoring

+ 3 more

Job Description

Ensure the Operations Manager has a solid understanding of retail sales principles and familiarity with retail devices (POS systems, tills, cash handling, printers, and peripherals). Oversee timely completion of daily health checks, ensuring findings are resolved before store opening and business impact is minimized. Identify areas for improvement and drive initiatives to enhance sales, customer satisfaction, and operational efficiency. Collaborate with SD managers and the BRM team to address customer feedback and monitor SD performance for smooth business operations. Maintain regular communication with the Account team to ensure alignment and provide timely updates. Manage operational schedules and assist with resource planning. Continuously monitor and optimize processes for efficiency, scalability, and effectiveness. Serve as the primary contact for escalated process issues and implement prompt resolutions.

Investigate operational issues, implementing corrective actions to resolve inefficiencies.

Ensure timely completion of all security-related tasks.

Ensure timely resolution and updates of tickets assigned to the team.

Manage change processes to balance business needs, minimize disruption, and mitigate risks. Provide leadership and guidance to the team for process execution. Analyze workflows to identify and recommend process improvements based on data and stakeholder feedback. Prepare and deliver daily and weekly status reports outlining operational performance and project updates. Submit monthly status reports and audit documentation to the client and other stakeholders. Ensure SOPs are maintained and aligned with current practices. Monitor Knowledge Management processes within the team. Apply ITIL principles and best practices in operations. Utilize TFS now/ServiceNow for effective service management. Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) is required. Strong verbal and written communication skills are essential.

Employment Type: Full Time, Permanent

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