Service Coordinator

Roles and Responsibilities

• Ensure timely resolution of customer complaints while maintaining high levels of customer satisfaction.
  
• Utilize MS Office tools to maintain accurate records of service requests, inventory tracking, and reporting.
  
• Coordinate with internal teams for efficient workshop management and resolve issues related to Mac products.
  
• Provide product knowledge and technical support to customers through phone calls, emails, or in-person visits.
  
• Manage service operations, including after sales service, warranty handling, and customer satisfaction index.
  

Desired Candidate Profile

• 2-4 years of experience in after sales service or a similar role in the electronics industry.
  
• Strong understanding of Apple's enterprise service management principles and practices.
  
• Excellent communication skills with ability to handle complex queries from customers over phone/email/in-person.
  
• Proficiency in using MS Office tools (Word) for documentation purposes.