Workshop Manager

Automotive service managers have a lot to do, but their essential duties come first. These duties fall into three categories: team management, customer service, and financial performance:

• Team management: The automotive service manager must guide and motivate technicians and service advisors. They must provide a productive and positive work environment as well. This means resolving conflicts as soon as they arise. It is also crucial for the manager to enforce safety protocols. All repairs must comply with the relevant laws and regulations.
• Customer service: Without customers, an auto repair shop will close its doors. It is the duty of the manager in charge to ensure customers receive the service they pay for. If customers complain, the manager must find a solution that benefits both the customer and the auto shop. The manager should also identify upselling opportunities that bring real customer value.
• Financial performance: Cash flow is crucial to an auto repair shop. The manager must control costs and set reasonable sales goals. He should monitor several KPIs like turnaround times and customer satisfaction scores. This will help him identify the areas that need the most improvement, which will improve revenue.

Internal responsibilities:

• Create a high-performing team.
• Ensure smooth collaboration and ongoing skills development.
• Ensure the service department always runs smoothly.
• Minimize downtimes.
• Update parts inventory.
• Maintain a safe work environment.
• Ensure the workshops operations do not harm the surrounding environment.

External responsibilities

• Build repeat business and encourage word-of-mouth referrals.
• Help maintain a steady cash flow.
• Keep customers satisfied.
• Maintain good working relationships with vendors and suppliers.