Credit Controller

Main Purpose of Job
Assist Team Leader to Maintain Service Delivery for Global Finance Hub in accordance with
agreed SLA s and aligned to Group and Operational Strategy
Help ensure all KPI targets are achieved by applying a proactive approach and placing emphasis on key
target accounts. All customer related issues should be identified and managed effectively.
Where required initiate proceedings to ensure outstanding debts are brought to a satisfactory conclusion
including furnishing clarifications and dispute resolution.
Manage the outstanding balances falling due and contact customers/ principals/ performing agents before
the balances become overdue to confirm payments.
Liaise with DA teams and LPA to ensure swift resolution to queries
Adhere to and promote group policies, processes and ethics and compliance practices

Maintain existing relationships and further develop expand relationships with Principals (along with team
leaders), ISS and 3rd party Agents.
Ensure all Principal and business-related correspondence is responded to in a timely manner
Keep record of critical communication, for audit trail and follow up processes.
Adhere to Credit Control Application following and recording applicable workflow
Specific responsibilities and accountabilities focused on COLLECTIONS as follows:-
Review company s receivables/payables ledgers and ageing reporting on a weekly basis.
Sending out periodic monthly statement of account to customers/principals.
Monitoring outstanding balances contact customers/agents before it become overdue.
Sort out and resolve any questions, clarifications, queries by the customer.
Works with the banking team to ensure allocations of funds is correctly updated
Ensure existing and future client codes are uniform and consistent.
Take part and contribute in periodical meetings with the team reviewing current status.
Provide sufficient details to banking team for posting incoming funds from customers/agents
In case of issues with collecting, ensure that these are swiftly resolved or are escalated to Line
Manager as soon as known.
Ensure the use of the full repertoire of communication methods especially telephone
communication to internal and external parties.

Performance Objectives agreed on an Annual basis
Customer Satisfaction
Meeting Team Targets

Essential
Experience at Business Unit level with
excellent communication skills
Ability to meet deadlines through good time
management and allocation of priorities

Desirable

Experience of working in a target driven
environment
Process oriented
Understanding of company s applications
including SideTrade, Unit 4 and Optic