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SuccessFactors Support Specialist
3-7 years
Chennai
1 vacancy
SuccessFactors Support Specialist
ISS Facility Services
posted 13d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
The Core HR Technical Support Specialist will work in the supporting team to analyse, understand, and provide resolution steps for reported incidents via Jira and other incoming support channels. The specialist has a solid understanding of SuccessFactors Platform, Employee Central, Employee Central Time as well as good knowledge about the data models, workflows, reports, extensions, and authorization concept. The specialist will work together with Level 1 and directly interact with the customer when needed. The specialist to understand ISS s ways of working and solution within SuccessFactors.
Your key responsibilities will be:
- Proactively access and present improvements/enhancements to the existing solution and underlying processes
- Participate in incident and problem solving dispatched from Level 1
- Analyze reported issues and perform technical validation for SuccessFactors Platform, Employee Central, and EC Time topics.
- Explain root cause and solution provided.
- Perform regression testing on solved incidents.
- Solve complex workflow issues in SuccessFactors Employee Central, EC Time
- Evaluate if individual incident needs to be delegated to Level 3 support and/or SAP Support
- Work with release management to test and evaluate impact of new releases and features.
- Work with reporting management to test and evaluate reports, dashboards and provide end user support on these.
- Support local teams with developing new reports and dashboards, troubleshooting when needed.
- Update workbooks or other relevant documentation
Professional Qualifications:
- Good understanding of the Hire to Retire, Time Management process.
- SAP Certified Application Associate in SuccessFactors Employee Central, EC Time Off
- Experience with SuccessFactors from a supporting role
- Able to perform in a geographically dispersed international team.
- Comfortable expert user in common office tools and technologies such as WebEx, Jira, Confluence, Teams, SharePoint, Outlook, Word, and Excel
Personal Qualifications:
- Passionate about delivering a great customer experience in service delivery.
- Able to perform in a geographically dispersed international team.
- Fluent in English.
- Able to deliver high degree of customer satisfaction.
- Focus on establishing great working relations with the other members of the team.
- Able to solve incident in a timely manner.
Employment Type: Full Time, Permanent
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What people at ISS Facility Services are saying
What ISS Facility Services employees are saying about work life
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Flexible timing
Monday to Saturday
No travel
Day Shift
ISS Facility Services Benefits
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