Support Specialist
Support Specialist Interview Questions and Answers
Q1. What is a cursor in PL/SQL?
A cursor in PL/SQL is a pointer to a result set for a SQL query.
Used to retrieve and process individual rows returned by a query
Can be declared, opened, fetched, and closed
Can be either implicit or explicit
Q2. What is Customer Service?
Customer service is the assistance and support provided to customers before, during, and after a purchase.
Customer service involves addressing customer inquiries, resolving issues, and providing guidance.
It focuses on ensuring customer satisfaction and building positive relationships.
Examples include answering phone calls, responding to emails, and offering product recommendations.
Q3. How to react angry cutomer
Stay calm, listen actively, empathize, apologize, offer solutions, follow up.
Stay calm and composed
Listen actively to understand their concerns
Empathize with their situation
Apologize for any inconvenience caused
Offer solutions to address their issues
Follow up to ensure their satisfaction
Example: 'I understand that you are frustrated, let's work together to find a solution.'
Q4. How to handle Sev1
Sev1 issues should be addressed immediately and with high priority to minimize impact on users.
Acknowledge the Sev1 issue and communicate it to the relevant stakeholders
Gather all necessary information to understand the root cause of the issue
Implement a temporary workaround if possible to mitigate the impact on users
Engage necessary resources to resolve the Sev1 issue as quickly as possible
Provide regular updates to stakeholders until the Sev1 issue is fully resolved
Support Specialist Jobs
Interview Questions of Similar Designations
Interview experiences of popular companies
Calculate your in-hand salary
Confused about how your in-hand salary is calculated? Enter your annual salary (CTC) and get your in-hand salary
Reviews
Interviews
Salaries
Users/Month