AmbitionBox
Search
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
All Filters
87 Fujitsu Jobs
Service Desk Agent
Fujitsu
posted 2d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Job Description :: 1
- Technical and Professional Expertise:Customer Handling Skills Good communication skills (Fluency in English and Hindi is a must)Incident management and usage of ticketing tools - Knowledge on O365, MS OFFICE Suite, Active Directory, Hardware and Software related troubleshooting skills
- 2
- Unparalleled Listening and Comprehension capabilitiesAbility to keyboard to capture important details on a call for documentationITIL Basic Knowledge, Proficient in handling customer queries
- 3
- Responsibilities:Provide direct technical assistance to customers via phone, email, and chat
- Identifies issues create Service Request or Incident based on the issue type and provide L1 resolution
- Work diligently towards achieving KPIs/SLAs as part of a multi skilled team
- 4
- Act as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements
- 5
- Should flag any priority incidents immediately to the SME
- Ensures Incident records are kept up to date throughout the life of the Incident, additional information is documented as it becomes available, and progress updates/user chases and other actions are taken towards resolution
- 6
- Receives successfully completed Incidents/Changes/Service Requests and closes the record accordingly
- Executes required tracking of knowledge base usage and opportunities (voting and rating as required) as well as Sense and Respond activities/actions
- Provides users with status reports on existing Incidents, ensuring the Incident record is updated accordingly
- 7
- Monitors auto-generated incidents from event / monitoring, ensuring that they are correctly prioritised, and action taken accordingly
- Understands and operates escalation procedures - escalates and progresses incidents as required whilst keeping the user informedIdentifies Incidents that require management through additional processes
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Service Desk Agent roles with real interview advice
Top Fujitsu Service Desk Agent Interview Questions
Q1. Reverse Linked List Problem Statement Given a singly linked list of integers, return the head of the reversed linked list. Example: Initial ... read more
asked in
Application Developer interview
Q2. How many types of memory areas are allocated by the JVM?
asked in
Application Developer interview
Q3. What are the basic annotations that Spring Boot offers?
asked in
Application Developer interview
What people at Fujitsu are saying
Rating based on 8 Service Desk Agent
reviews
Anonymous · Customer Success, Service & Operations
in Pune
Likes
Wonderful experience
- Skill development - Good
+4 more
Dislikes
I don't like Management system.
Service Desk Agent salary at Fujitsu
reported by
40
employees
with 2-4
years exp.
₹2.9
L/yr - ₹8.5
L/yr
12%
more
than the average Service Desk Agent Salary in India
View more details
What Fujitsu employees are saying about work life
based on 2.2k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Fujitsu Benefits
View more benefits
Compare Fujitsu with
Accenture
Compare
TCS
Compare
HCLTech
Compare
Wipro
Compare
Tech Mahindra
Compare
Infosys
Compare
Cognizant
Compare
IBM
Compare
Capgemini
Compare
LTIMindtree
Compare
Genpact
Compare
DXC Technology
Compare
Sutherland Global Services
Compare
Optum Global Solutions
Compare
FIS
Compare
Virtusa Consulting Services
Compare
CGI Group
Compare
GlobalLogic
Compare
Bosch Global Software Technologies
Compare
UST
Compare
Similar Jobs for you
Fujitsu Hiring_ AngularJS + Dot net
5-7 Yrs
Noida, Pune, Bangalore / Bengaluru
Technical Consultant - EDI IBM Sterling
7-9 Yrs
Pune, Chennai, Bangalore / Bengaluru
Share an Interview