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9 McLaren Strategic Ventures Jobs
Systems Engineer - Analyst
2-4 years
Hyderabad / Secunderabad
1 vacancy
Systems Engineer - Analyst
McLaren Strategic Ventures
posted 5mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Strong communication skills, oral and written.
- Respond to requests for technical assistance by phone, email, chat.
- Enter and manage all incidents and problems in the incident management system and act as a liaison between users and technical escalation teams.
- Knowledge on Service Now ticketing tool
- Energetically follow-up on open incidents and provide status updates while carrying the ticket from its cradle to grave.
- Escalate problems (when required) to the appropriate teams.
- Maintain hygiene in ticket documentation, category selection and overall ticket quality.
- Identify and learn appropriate software and hardware used and supported by the firm.
- Where applicable, encourage users to use self-help resources and demo them on how to find answers on common issues or FAQs.
- 2-4 years of relevant experience in troubleshooting technical issues related to Desktops, laptops, mobile devices, Cisco Phones.
- In depth understanding of virtual computers hosted via ESX servers and experience in configuring and troubleshooting them.
- Understanding on Active Directory, Networking, Messaging and Hardware necessary.
- Advanced troubleshooting experience in Microsoft Office applications suite including Teams, O365.
- Experience in troubleshooting issues related to VPN, RSA SecurID, Corporate applications on Mobile devices through any MDM service.
- Experience in troubleshooting issues related to Cisco Phones, IP Phones, Jabber, Zoom.
- Incident Management knowledge, experience with Turrets will be added advantage.
- Extended working hours when business needs.
- Flexibility to work in rotational shifts and week offs.
- Ability to work under high pressure.
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Employment Type: Full Time, Permanent
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