ETO & Vendor Management- MOCC Agent

• Work as a service desk analyst to process multimedia requests such as Audio and Video Conferences/events.
  
• Resolve Audio Conference (AC), Video Conference (VC) and Zoom booking issues.
  
• Communicate effectively with a diverse group of clients.
  
• Set up, monitor and manage audio video conferences remotely and onsite.
  
• Process email and ticket requests efficiently and in a timely manner.
  
• Act as an audio conference operator for high profile Operator Assisted calls.
  
• Act as an event coordinator for high profile Zoom Corporate/Roadshow events.
  
• Coordinate preventative maintenance and troubleshooting for AV infrastructure

Basic Qualifications

• Strong verbal and written communication skills.
  
• Strong analytical skills and quality conscious.
  
• Ability to adapt to new programs and applications.
  
• Technically strong on the Audio and Video equipment technology.
  
• Experience of working in a hands onrole with Audio Visual products and Cloud Conferencing (Zoom).
  
• Works we'll under pressure.
  
• Portrays the highest level of professionalism.
  
• Accurately document instances of hardware failure, repair, installation, upgrade and removal.
  
• Ability to have sound judgment in prioritizing tasks accordingly. Must be multi-task oriented.
  
• Works we'll within a team and with clients at all levels.
  
• Complies with given standards, policies and procedures.

Preferred Qualifications

• The use of software based web application programs such as Zoom, WebEx, Teams, and Service Now.
  
• Experience operating and troubleshooting on a variety of multimedia /audiovisual hardware and software for at least 2 years.