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46 Interactive Brokers Jobs
Platform Engineer - Support
2-4 years
₹ 9 - 8.28462L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Mumbai
1 vacancy
Platform Engineer - Support
Interactive Brokers
posted 3mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
As a Platform Engineer - Support, you will provide first level response within Interactive Brokers (IB) on any information technology related issues regarding the Microsoft Windows platform. You will assist business and development end-users over the phone, by email and through a centralized ticketing system to resolve or escalate any IT issues. This position requires good technical knowledge and polished communications skills. The key competencies include intermediate knowledge of Windows and networking technologies with a strong motivation to advance your skills. You need to have patience with those who are less technically savvy, and ability to function in a fast-paced business environment with a high sense of urgency. Additional requirements for this role are dependability and willingness to go above and beyond the call of duty in assisting end-users and following technical issues through to resolution.
Essential Job Functions:
- Provide technical assistance and support for reported issues related to computer systems, software, and hardware on a timely basis to meet department SLAs
- Use all means possible to assist users including by phone, via email, in-person, or using remote support tools.
- Resolve issues related to desktops, laptops, virtual machines, smartphones, scanners, printers, and other peripherals used by employees.
- Install operating systems, applications, hardware drivers, and customize system settings following department standards.
- Analyze problems using troubleshooting skills and diagnostic tools to locate root cause of the problem and provide a permanent solution to the issue to prevent reoccurrence.
- Documents issue resolution to department knowledge base to reference in future incidents and contributes to the creation of self-help articles for employee access.
- Provide timely updates of all activity for assigned incidents including user contact attempts, and issue resolution details within incident management system; escalating incidents to other support teams where necessary.
- Participates in department or firmwide projects as instructed by IT Department management
- Contributes to departmental productivity and development objectives by participating in training programs and team meetings.
- Interfaces with employees, supervisors, directors, and C-level executives employing a high degree of tact and diplomacy to promote a positive image of the department. Resolves problem situations in a professional manner.
- Maintains excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.
- Participates in schedule as assigned to provide coverage.
Knowledge, Education and Skills Required:
- Associates Degree in Computer Science or similar preferred.
- A+, Network+, Microsoft, VMWare certifications preferred, but not required.
- Minimum 2+ years of technical support experience.
- Any equivalent combination of education, experience and training that provides the required knowledge, skills, and abilities.
- Possess strong abilities in organizing, prioritizing and multitasking
- Expected to be a team player who shares knowledge for collective growth.
- Able to communicate technical terms to non-technical stakeholders.
- Must have strong interpersonal, communication (written and oral), and customer service skills.
- Pays close attention to detail, displays flexibility, works independently and a demonstrated self-direction/self-starter.
- Display resourcefulness when solutions are not evident and takes initiative to address problems independently.
- Ability to manage multiple high priority initiatives in a fast paced highly technical environment
Technical Experience Required:
- Strong knowledge of Microsoft Windows desktop operating systems.
- Strong diagnostic/ troubleshooting skills, must have an innate curiosity and interest in IT.
- Strong knowledge of the Microsoft Office suite.
- Working knowledge of TCP/IP protocol stack, and Wi-Fi.
- Working knowledge of DNS, and DHCP.
- Working knowledge of supporting pc s in a domain environment.
- Working knowledge of Office 365 cloud application suite
- Working knowledge of desktop imaging, application deployment, and hard drive encryption
- Working knowledge of active directory, domains and group policies.
- Competitive salary package.
- Performance based annual bonus ( cash and stocks).
- Group Medical & Life Insurance.
- Modern offices with free amenities & fully stocked cafeterias.
- Monthly food card & company paid snacks.
- Hardship/shift allowance with company provided pickup & drop facility*
- Attractive employee referral bonus.
- Frequent company sponsored team building events and outings.
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Platform Engineer roles with real interview advice
Top Interactive Brokers Platform Engineer Interview Questions
Q1. Write an essay on recent pandemic era by your point of view.
Q2. email writing on a case a client has forgotten password
What people at Interactive Brokers are saying
Rating based on 1 Platform Engineer
review
Anonymous · Engineering - Hardware & Networks
in Hyderabad / Secunderabad
Likes
We have a lot of thinks that I like it and unable to discuss in Naukri
- Salary - Excellent
+6 more
Dislikes
Nothing to dislike.
Platform Engineer salary at Interactive Brokers
reported by
4
employees
with 2-7
years exp.
₹8.3
L/yr - ₹9
L/yr
31%
less
than the average Platform Engineer Salary in India
View more details
What Interactive Brokers employees are saying about work life
based on 108 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Interactive Brokers Benefits
View more benefits
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