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2553 Wipro Jobs

Service Desk Engineer

1-4 years

₹ 1.75 - 5.5L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Kolkata, Bangalore / Bengaluru

10 vacancies

Service Desk Engineer

Wipro

posted 2d ago

Job Role Insights

Flexible timing

Job Description

Role & responsibilities

  • As a Service desk Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns
  • Diagnose, prioritize, troubleshoot, and resolve IT incidents reported by the users via telephone, chat, email or walk-ins
  • Identify and escalate tickets requiring urgent attention and action
  • Log all contacts and document all the activities and results accurately and completely within the incident management tool
  • Deal with and resolve helpdesk requests
  • Take ownership of user problems and resolve the problems on behalf of the user and communicate progress in a timely manner
  • To maintain and fine-tune a high degree of customer service for all support queries and adhere to all service management principles
  • Open to working in a 24x7 environment with rotating shifts and rotating weeks off 


Preferred candidate profile

  • Excellent communications skills (verbal and written)
  • Knowledge on ITIL Framework and Terminologies
  • Knowledge on Windows, Mac operating systems & VDI environments
  • Demonstrated problem solving capabilities
  • Adhere to established Service Levels Agreements and ensure to follow up on the ticket in a timely manner
  • Flexible and Open to working in a 24x7 environment with rotating shifts and rotating weeks off including holidays
  • Self-motivated achiever who gains satisfaction from providing excellent customer service
  • Awareness of basic networking concepts, DHCP, DNS, TCP/IP, VPN, and technologies/Active Directory/BSOD/VDI /OS365
  • Provide basic and intermediate level troubleshooting, as needed, to support service desk tickets for associates
  • Provide standard applications support for applications including but not limited to: Outlook email, MS suite, O365, Zoom, Jabber, VPN, Browsers, etc..


Perks and benefits

  • Transport Facility
  • Shift Allowances



Employment Type: Full Time, Permanent

Read full job description

Wipro Interview Questions & Tips

Prepare for Wipro Service Desk Engineer roles with real interview advice

Top Wipro Service Desk Engineer Interview Questions

Q1. Triangle Star Pattern Task Your task is to print a triangle pattern using stars (*) for a given integer N, which represents the number of r ... read more
Q2. Encode The String Problem Statement Given a string S of length N , encode it using the specified rules related to vowels and consonants. Ex ... read more
Q3. Minimum Operations to Make Strings Equal Given two strings, A and B , consisting of lowercase English letters, determine the minimum number ... read more
View all 2.9k questions

What people at Wipro are saying

3.6
 Rating based on 55 Service Desk Engineer reviews

Likes

Job satisfaction ..work culture is good

  • Job security - Good
  • +3 more
Dislikes

Less salary ..no much appraisal

  • Salary - Bad
  • +1 more
Read 55 Service Desk Engineer reviews

Service Desk Engineer salary at Wipro

reported by 346 employees
Lock Unlock
₹1.5 L/yr - ₹7.2 L/yr
At par with the average Service Desk Engineer Salary in India
View more details

What Wipro employees are saying about work life

based on 53.4k employees
64%
72%
63%
78%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Wipro Benefits

Submitted by Company
Family and Parenting
Perks and Benefits
Health Care & Insurance
Financial & Retirement
Professional Support
Vacation and Time off
Submitted by Employees
Cafeteria
Health Insurance
Free Transport
Soft Skill Training
Job Training
Work From Home +6 more
View more benefits

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