Upload Button Icon Add office photos
Engaged Employer

i

This company page is being actively managed by Wipro Team. If you also belong to the team, you can get access from here

Wipro Verified Tick

Compare button icon Compare button icon Compare
filter salaries All Filters

2537 Wipro Jobs

Service Desk Analyst - L1

2-7 years

₹ 2.5 - 4.57L/yr (AmbitionBox estimate)

tooltip
This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Chennai

1 vacancy

Service Desk Analyst - L1

Wipro

posted 1mon ago

Job Description

Role Purpose

The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives




Do

1. Be responsible for primary user support and customer service

a. Respond to queries from all calls, portal, emails, chats from the client

b. Become familiar with each client and their respective applications/ processes

c. Learn fundamental operations of commonly-used software, hardware and other equipment

d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software

e. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA hits

f. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework

2. Regular MIS resolution log management on queries raised

a. Record events and problems and their resolution in logs

b. Follow-up and update customer status and information

c. Pass on any feedback, suggestions, escalations by customers to the appropriate internal team

d. Identify and suggest improvements on processes, procedures etc




Deliver


NoPerformance ParameterMeasure1Service Desk Delivery
  • Adherence to TAT, SLA as per SoW
  • Minimal Escalation
  • Customer Experience
2Personal
  • Attendance
  • Documentation etc

Employment Type: Full Time, Permanent

Read full job description

Wipro Interview Questions & Tips

Prepare for Wipro Service Desk Analyst roles with real interview advice

Top Wipro Service Desk Analyst Interview Questions

Q1. Triangle Star Pattern Task Your task is to print a triangle pattern using stars (*) for a given integer N, which represents the number of r ... read more
Q2. Encode The String Problem Statement Given a string S of length N , encode it using the specified rules related to vowels and consonants. Ex ... read more
Q3. Minimum Operations to Make Strings Equal Given two strings, A and B , consisting of lowercase English letters, determine the minimum number ... read more
View all 2.9k questions

What people at Wipro are saying

3.2
 Rating based on 19 Service Desk Analyst reviews

Likes

Job security is good

  • Job security - Excellent
Dislikes

Management is very poor

  • Salary - Bad
  • +3 more
Read 19 Service Desk Analyst reviews

Service Desk Analyst salary at Wipro

reported by 147 employees
₹1.8 L/yr - ₹8 L/yr
At par with the average Service Desk Analyst Salary in India
View more details

What Wipro employees are saying about work life

based on 53.6k employees
64%
72%
63%
78%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Wipro Benefits

Submitted by Company
Family and Parenting
Perks and Benefits
Health Care & Insurance
Financial & Retirement
Professional Support
Vacation and Time off
Submitted by Employees
Cafeteria
Health Insurance
Free Transport
Soft Skill Training
Job Training
Work From Home +6 more
View more benefits

Compare Wipro with

TCS

3.7
Compare

Infosys

3.6
Compare

Tesla

4.2
Compare

Amazon

4.1
Compare

Accenture

3.8
Compare

Capgemini

3.7
Compare

Cognizant

3.7
Compare

TCS iON

3.9
Compare

IBM

4.0
Compare

Tech Mahindra

3.5
Compare

Google

4.4
Compare

Deloitte

3.8
Compare

HCLTech

3.5
Compare

Genpact

3.8
Compare

Ernst & Young

3.4
Compare

Oracle

3.7
Compare

Microsoft Corporation

4.0
Compare

DXC Technology

3.7
Compare

Mphasis

3.4
Compare

PwC

3.4
Compare

Similar Jobs for you

Service Desk Analyst at Wipro Limited

Mumbai

2-6 Yrs

₹ 4-8 LPA

Service Desk Analyst at Wipro Limited

Bangalore / Bengaluru

2-6 Yrs

₹ 4-8 LPA

Service Desk Analyst at Wipro Limited

Bangalore / Bengaluru

0-4 Yrs

₹ 1-4 LPA

Service Desk Analyst at Wipro Limited

Mumbai

2-6 Yrs

₹ 4-8 LPA

Service Desk Analyst at Wipro Limited

Gurgaon / Gurugram

2-6 Yrs

₹ 4-8 LPA

Service Desk Analyst at Wipro Limited

Shimla

2-6 Yrs

₹ 4-8 LPA

Service Desk Analyst at Wipro Limited

Pune

2-6 Yrs

₹ 4-8 LPA

Service Desk Analyst at Wipro Limited

New Delhi

2-6 Yrs

₹ 4-8 LPA

Service Desk Analyst at Wipro Limited

Hyderabad / Secunderabad

2-6 Yrs

₹ 4-8 LPA

Service Desk Analyst at Wipro Limited

Pune

1-4 Yrs

₹ 3-6 LPA

Wipro Chennai Office Locations

View all
Chennai Office
III, Mount Road Guindy Chennai Chennai
600 032
Chennai Office
Ground Floor, Left Wing, 105 Annasalai, Guindy, Chennai Chennai
600032

Service Desk Analyst - L1

2-7 Yrs

Chennai

1mon ago·via naukri.com

Database Developer

10-17 Yrs

Pune, Bangalore / Bengaluru, Delhi/Ncr

4hr ago·via naukri.com

Qe Automation Engineer

9-14 Yrs

Pune, Bangalore / Bengaluru, Delhi/Ncr

4hr ago·via naukri.com

Walk-in For Freshers - Content moderation

₹ 2.5 - 2.75L/yr

Bangalore / Bengaluru

9hr ago·via naukri.com

Walk In Interview For fresher/ Experience-US Mortgage-Chennai

0-5 Yrs

Chennai

13hr ago·via naukri.com

Walk in Interview For Fresher/Experience-US Mortgage-Pune

0-3 Yrs

Pune

13hr ago·via naukri.com

Walk In Interview For Trade Finance-Chennai

1-6 Yrs

Chennai

13hr ago·via naukri.com

Sap Logistics Execution Consultant

6-11 Yrs

₹ 15 - 25L/yr

Chennai, Bangalore / Bengaluru, Delhi/Ncr

1d ago·via naukri.com

SAP FSM Consultant

4-6 Yrs

₹ 10 - 15L/yr

Hyderabad / Secunderabad, Chennai, Bangalore / Bengaluru

1d ago·via naukri.com

Wipro is hiring For UK HR Operations Process

1-4 Yrs

Navi Mumbai

1d ago·via naukri.com
write
Share an Interview