Service Desk Engineer

Hi,

Greetings from Wissen Infotech!!! 

We are looking for only Service Desk Role between 2-5 Years of Experience, only for Bangalore Location and looking only for Immediate Joiners, It will be Work from office JOB with Rotational Shifts, we Does not provide any CAB Facility.

Interested candidates can share your resume to aweaz.pasha@wisseninfotech.com

JD-Position: Service Desk Location: Bangalore Role:

• Service desk  
• • Minimum 2 to 5 years of experience with IT Service Desk 
• • Experience working with Global Team.
• • Manage and prioritise the solution of issues, queries, to maintain SLA on the support
• tickets.
• • Create user documents, including FAQs, workbooks, and manuals
• • Contribute to improving the overall experience and usage of the platforms
• • Revise existing processes of the department and, ideally, propose improvements
• Responsibilities
• • Serve as the initial point of contact for all end-user reported issues or requests.
• • Provide technical support primarily for external customers.
• • Deliver first-line telephone technical support for hardware, operating systems, sub
• systems, and/or applications
• • Utilize basic diagnostic techniques to identify problems, investigate causes, and
• recommend solutions for common failures.
• • Assume full ownership of end-user issues until resolution, ensuring follow-up as
• required by process mandates.
• • Follow escalation matrix to complex problems to desk side staff or other resolver
• groups
• • Maintain call quality and response times according to agreed SLAs, ensuring all cases
• are accurately updated in the system.