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136 Firstsource Solutions Jobs

Customer Support Executive

0-4 years

₹ 2.25 - 3.5L/yr

Hyderabad / Secunderabad

50 vacancies

Customer Support Executive

Firstsource Solutions

posted 11hr ago

Job Role Insights

Flexible timing

Job Description

Greetings from Firsts source solutions!!


We are looking for immediate joiners!!


We have an exciting opportunity for both fresher and experienced candidates for international chat & international voice, domestic voice & Backend process with excellent verbal communication skills.

Roles & Responsibilities:

  • Revert on chats / calls on variety of issues.
  • The agent has to revert on chats/calls for resolving multiple issues.
  • Resolve customer problems in a timely manner.
  • Take ownership & deliver on customer commitments.
  • Liase with others within the process in the event where customer query can't be resolved at first point of contact.

Walk-in Time: 11:30AM to 2PM


Mode of Interview:

  1. F2F HR round
  2. Writex Essay Or SVAR Or AMCAT Assessment
  3. Live Chat Assessment
  4. Operations manager round

Eligibility Criteria:

  • Intermediate or graduation freshers can apply (NO BE/BTECH/PG Freshers, if it's same 1+ year experience into BPO is mandate)
  • Graduates or Undergraduates with 6 months+ experience into international BPO can apply
  • Looking for excellent communication
  • Prior experience into international Chat would be an added advantage
  • Will have excellent growth opportunities with organization
  • Transport boundary would be 23KM from office
  • One way cab will be provided
  • Another way shuttle services will be provided till or from raidurg metro station
  • Can complete all the rounds of interview in single day

Interested candidates must directly walk into the FirstSource office for the interview process. Please carry an updated resume and government photo ID proof.


Point of contact : Haritha-HR (Must Walkin Directly to Office for Face-to-Face Interview & Must mention on top of CV )

Note: Saturday & Sunday walkins would not be there


Interview Venue:1st Floor, VamsiRam BSR Tech Park, Nanakaramguda, Financial District


Employment Type: Full Time, Permanent

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What people at Firstsource Solutions are saying

3.5
 Rating based on 57 Customer Support Executive reviews

Likes

Nothing to like about when supervisor is like this.

  • Salary - Good
  • +1 more
Dislikes

The asst manager behavior was not good. During covid I went to take vaccine and worked on my week off which was approved by TL. He shouted on the whole floor and said office work is first take vaccine after 1 year. That manager Ragvendra behavior was worst.

  • Job security - Bad
  • +3 more
Read 57 Customer Support Executive reviews

Customer Support Executive salary at Firstsource Solutions

reported by 197 employees
₹1.1 L/yr - ₹4.5 L/yr
At par with the average Customer Support Executive Salary in India
View more details

What Firstsource Solutions employees are saying about work life

based on 4.5k employees
61%
53%
64%
54%
Flexible timing
Monday to Friday
No travel
Night Shift
View more insights

Firstsource Solutions Benefits

Submitted by Company
Job Training
Soft Skill Training
Cafeteria
Free Transport
Submitted by Employees
Job Training
Cafeteria
Free Transport
Soft Skill Training
Work From Home
Health Insurance +6 more
View more benefits

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