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FIS

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3.9

based on 5.3k Reviews

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199 FIS Jobs

Product Support Representative (L2 Support, Cloud Experience)

2-5 years

₹ 4.65116 - 12.05L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Pune

1 vacancy

Product Support Representative (L2 Support, Cloud Experience)

FIS

posted 1hr ago

Job Role Insights

Flexible timing

Job Description

Job Description
Principal Support Representative Trax (FIS Payment Hub)

As the world works and lives faster, FIS is leading the way.  Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, wed like to ask you: Are you FIS?


About the role:.

  • Provide support and troubleshoot issues related to Trax (FIS Payment Hub)
  • Continuous interaction with clients located globally across the APJ, EMEA, and US regions

About the team: 

At FIS we are looking for a Product Support Representative to join the FIS Enterprise Treasury Client Experience team. The successful candidate will provide treasury and payments support to our client base.


What you will be doing:

The role will involve daily communication with staff from leading banks and corporates to which FIS provides financial software solutions. You will be providing real-time assistance for business-critical products, to trouble shoot or produce an in-depth analysis of reported problems. Strong analytical skills are required to resolve issues of a technical and functional nature.


What you will need:

Knowledge / Experience

  • Knowledge and understanding of financial operational and business processes.
  • Experience in a Client Services Treasury or Payments role supporting clients on financial applications
  • Experience working in Banking or Financial Institutions.

Skills

  • Excellent interpersonal and communication skills.
  • Good problem-solving skills and mindset
  • Good debugging skills
  • Flexible with rotating shifts covering 24x7
  • Basic Knowledge/experience working with Microsoft Windows Operating system and/or Linux
  • Good knowledge on Cloud (AWS/Azure)
  • Basic knowledge about product support role
  • Ability to build, maintain strong client relationships.
  • Able to take the initiative and work independently or in a team.

Qualifications

  • Bachelors degree in Computer Science and/or MBA Finance with technical experience

Competencies

  • Fluent in English
  • Attention to detail track record of authoring high quality documentation.
  • Self-starter but team mindset - work autonomously and as part of a global team
  • Strong communicator ability to discuss technical and commercial solutions to internal and external parties and adapt depending on the technical or business focus of the discussion

What we offer you:
At FIS, you can learn, grow and make an impact in your career.

  • Extensive Health Benefits Program along with the Family Protection Plan
  • Best-in-class career mobility options across the globe
  • Award-winning learning offerings for career development
  • Adaptable home - office work model
  • Opportunity to work with global teams and clients

Employment Type: Full Time, Permanent

Read full job description

Prepare for Product Support Representative roles with real interview advice

People are getting interviews at FIS through

(based on 323 FIS interviews)
Job Portal
Referral
Campus Placement
Company Website
Recruitment Consultant
Walkin
39%
17%
11%
9%
5%
3%
16% candidates got the interview through other sources.
High Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.

What people at FIS are saying

4.3
 Rating based on 7 Product Support Representative reviews

Likes

NA

Dislikes

Not Happy with the management

Read 7 reviews

Product Support Representative salary at FIS

reported by 53 employees
₹4.1 L/yr - ₹14 L/yr
9% more than the average Product Support Representative Salary in India
View more details

What FIS employees are saying about work life

based on 5.3k employees
75%
77%
82%
73%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

FIS Benefits

Work From Home
Health Insurance
Cafeteria
Free Transport
Team Outings
Job Training +6 more
View more benefits

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FIS Pune Office Location

View all
Pune Office
FIS, Westend Center One, Next to Reliance Mart, Wireless Colony, Aundh Pune
Maharashtra 411007

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