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Customer Support Associate - L2
TIDE
posted 17hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Juggling priorities to ensure that members get a level 2 support experience - means time is of the essence, and detailed product knowledge is vital.
- Spotting and noting patterns is second nature to you, and you re always ready to highlight areas that can be improved in terms of product or member experience.
- Getting to grips with brand new features which will streamline payment processing for members and their clients.
- Delivering valuable feedback to Product and Operations Managers on a consistent basis.
- Exploring data and aiding with reporting to track the performance of products and services.
- Helping demonstrate your values to new team members, supporting them with your wisdom and experience, and assisting with everyday back-office tasks.
- Being ready to assist all Level 1 colleagues when they have queries
- You have exceptional spoken and written English skills.
- You are comfortable using industry tools like ticketing CRMs, GSuite, Jira, and Excel.
- You are confident talking with our members (over all channels - phone, chat, email) to help them get the most from their business current accounts and products and suggest others that they might benefit from.
- You enjoy finding innovative ways to solve complex problems.
- You are always on the lookout for recurring issues and help create new workflows to solve them.
- You have excellent organisational skills and take responsibility for your workload.
- You have experience working in Customer Service for the finance industry.
- You have some experience working in startups/scaleups.
- Self Family Health Insurance
- Term Life Insurance
- OPD Benefits
- Mental wellbeing through Plumm
- Learning Development Budget
- WFH Setup allowance
- Family Friendly Leave
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Customer Support Associate roles with real interview advice
People are getting interviews at TIDE through
People are getting interviews through
(based on 17 TIDE interviews)
Job Portal
Referral
Company Website
52%
18%
18%
12% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What people at TIDE are saying
Customer Support Associate salary at TIDE
reported by
1
employee
with 4
years exp.
₹4.5
L/yr - ₹5.8
L/yr
84%
more
than the average Customer Support Associate Salary in India
View more details
What TIDE employees are saying about work life
based on 197 employees
Flexible timing
Monday to Friday
No travel
Day Shift
TIDE Benefits
Submitted by Company
Private health cover Mental wellbeing Life and Accident Insurance Family-friendly leave Paid volunteering leave
Submitted by Employees
Work From Home 
Health Insurance 
Soft Skill Training 
Education Assistance 
International Relocation 
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TIDE Hyderabad / Secunderabad Office Location
Hyderabad/Secunderabad, Telangana Office
India
Hyderabad/Secunderabad, Telangana
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