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Quality Assurance Analyst KYC
TIDE
posted 17hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Monitoring KYC analysts performance and handling of the cases in all KYC systems
- Conducting effective coaching sessions to share feedback on the QA audit
- Providing feedback to the associates
- Generating QA reports
- Achieving sampling plan targets that were given
- Conducting monthly performance reviews for each analyst, share findings and set goals.
- Work closely with peers to implement quality strategies and drive overall project performance
What makes you a great fit:
- You have 2 to 5 years of experience in KYC
- You have spent at least 1 year in a job with quality analyst specialist
- You have excellent verbal, written and interpersonal communication skills in English
- You have outstanding customer service skills and are dedicated to providing exceptional customer care
- You are a self motivated and a self-starter
- You are focused on quality and customer service
- You have exceptional listening and analytical skills
- You have complaint handling experience
- You are experienced with reviewing KYC records using a 4 eye approach before approvals
- You are able to effectively deal with people at all levels inside and outside of the Company
- You have the ability to multitask and successfully operate in a fast paced, team environment
- You are able to adapt well to change and successfully set and adjust priorities as needed
What you ll get in return:
- Competitive salary
- Self Family Health Insurance
- Term Life Insurance
- OPD Benefits
- Mental wellbeing through Plumm
- Learning Development Budget
- 15 days of Privilege leaves
- 12 days of Casual leaves
- 12 days of Sick leaves
- 3 paid days off for volunteering or LD activities
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Quality Assurance Analyst roles with real interview advice
People are getting interviews at TIDE through
People are getting interviews through
(based on 17 TIDE interviews)
Job Portal
Referral
Company Website
52%
18%
18%
12% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What people at TIDE are saying
Rating based on 4 Quality Assurance Analyst
reviews
Anonymous · Voice / Blended
in New Delhi
Likes
Everything is good from culture to work life balance. Appraisals are transparent and depends on performance.
Dislikes
Not as such.
Read 4 reviewsQuality Assurance Analyst salary at TIDE
reported by
7
employees
with 2-8
years exp.
₹7.4
L/yr - ₹9.5
L/yr
48%
more
than the average Quality Assurance Analyst Salary in India
View more details
What TIDE employees are saying about work life
based on 197 employees
Flexible timing
Monday to Friday
No travel
Day Shift
TIDE Benefits
Submitted by Company
Private health cover Mental wellbeing Life and Accident Insurance Family-friendly leave Paid volunteering leave
Submitted by Employees
Work From Home 
Health Insurance 
Soft Skill Training 
Education Assistance 
International Relocation 
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TIDE New Delhi Office Location
New Delhi, Delhi Office
India
New Delhi, Delhi
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