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Senior IT Support Engineer
TIDE
posted 17hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- You will own the Atlassian Stack (Jira Sloud, Service Management, Confluence) and be responsible to configure, manage, maintain and improve the set up.
- You will work on requests from various areas of the business in regards to creating new Jira projects or introducing innovations and improvement to existing configurations.
- You will create custom automations using ScriptRunner for Jira Cloud to enhance the workflow and current operations of existing teams
- You will work to scale our employee productivity platform to support fast-moving teams in a fast-paced environment while helping end users get the most out of Atlassian Stack
- You will provide 1st and 2nd line systems and application level support to end users in other non Atlassian stack
- You will be responsible for troubleshooting problems, answering questions and providing training on IT Systems to end users.
- You will be responsible for identifying, testing, and implementing workarounds for reported issues
- You will assist in the maintenance and rollout of new applications and their integrations.
- You will document procedures, policies, technical instructions and security practices
WHAT WE ARE LOOKING FOR
- You have working knowledge of the following Atlassian product (Jira Cloud, Confluence, BitBucket Jira Service Management)
- You have hands-on experience in Jira Administration (configuring workflows, custom fields, permission schemes and notification schemes).
- You have knowledge about Identity security (Okta would be great)
- You have working knowledge of Atlassian backend.
- You have experience in creating and implementing custom Groovy scripts via ScriptRunner in a Jira Cloud environment.
- You have experience integrating Atlassian tools with third-party systems using REST APIs.
- You have familiarity with webhooks, plugins, and connectors to extend functionality.
- You have excellent customer focus and a can-do attitude and good communication skills.
Employment Type: Full Time, Permanent
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People are getting interviews at TIDE through
People are getting interviews through
(based on 17 TIDE interviews)
Job Portal
Referral
Company Website
52%
18%
18%
12% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What people at TIDE are saying
Information Technology Support Engineer salary at TIDE
reported by
2
employees
with 1-3
years exp.
₹3.7
L/yr - ₹4.7
L/yr
15%
more
than the average Information Technology Support Engineer Salary in India
View more details
What TIDE employees are saying about work life
based on 197 employees
Flexible timing
Monday to Friday
No travel
Day Shift
TIDE Benefits
Submitted by Company
Private health cover Mental wellbeing Life and Accident Insurance Family-friendly leave Paid volunteering leave
Submitted by Employees
Work From Home 
Health Insurance 
Soft Skill Training 
Education Assistance 
International Relocation 
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TIDE Hyderabad / Secunderabad Office Location
Hyderabad/Secunderabad, Telangana Office
India
Hyderabad/Secunderabad, Telangana
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