Associate - Technical Support

Job Description

Title Associate

Department Client Services

Location Gurgaon

Reports To Team Lead

Level 1

We re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved thisBy working together - and supporting each other - all over the world. So, join our team and feel like you re part of something bigger.

About your team

Customer expectations are ever growing in demands and the Client Services area is a key player in providing first line customer care. The vision of the department is to deliver a seamless, joined up experience to our customer and advisers when they want it, however they want it. Our role is to provide our clients and advisers with help, expertise and guidance on a range of queries using the interactions to build strong relationships to develop trust in our business. We provide an important role in growing and evolving the business through active promotion of our products and services within these interactions. The way we operate is also key to creating a high level of engagement and job satisfaction from our employees helping to retain great talent within the organization.

About your role

The Technical Team are responsible for monitoring the performance of technology systems which support Client Services. To do this you will need a very good knowledge of Fidelity s websites and systems to understand and support Client Services when things are not working as expected. By becoming a subject matter expert (SME) you will be responsible for identifying the type and severity of an impact for our customers and our teams and follow up by working closely with Technology on the resolution. You will also be expected to identify gaps in knowledge and support and be able to provide the training to upskill the team.

About you

(Outro)

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