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11 6Simplex Jobs
Customer Technical Support
6Simplex
posted 6hr ago
Job Role Insights
Key skills for the job
Job Description
- Understanding the 6Simplex GIS Product platform and developing the ability to deploy and manage it.
- Interacting with end users in person, via phone or email on issues related to the GIS Product and maintaining jovial relationships with clients.
- Understanding issues faced by users in Web and Mobile apps and creating a Ticket for the Product QA team.
- Working with customers for deployment of Product and its various updates.
- Guiding end users in using new product features.
- Traveling to user locations.
- Researching and identifying solutions to software and hardware issues.
- Diagnosing and troubleshoot technical issues, including account setup and network configuration.
- Asking customers targeted questions to quickly understand the root of the problem.
- Tracking computer system issues through to resolution, within agreed time limits.
- Properly escalating unresolved issues to appropriate internal teams (e.g. software developers).
- Providing prompt and accurate feedback to customers.
- Referring to internal database or external resources to provide accurate tech solutions
- Ensuring all issues are properly logged.
- Prioritizing and managing several open issues at one time.
- Following up with clients to ensure their IT systems are fully functional after troubleshooting.
- Preparing accurate and timely reports.
- Documenting technical knowledge in the form of notes and manuals.
Minimum 2+ years hands-on experience providing customer support for Server, Web and Mobile Applications. GIS experience would be a plus.
Educational Qualification
BCA/MCA
Bachelor s degree in Computer Science or related disciplines (Computer Science/Studies or Software Engineering)
Careers BCA/MCA
Bachelor s degree in Computer Science or related disciplines (Computer Science/Studies or Software Engineering)
Employment Type: Full Time, Permanent
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