AmbitionBox
Search
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
All Filters
27 Cogniter Technologies Jobs
Technical Support Executive
Cogniter Technologies
posted 4hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Job Details
Job Details
Urgent Hiring for Technical Support Executive (Job Code: TSCHD) 1-3 Years Job Title: Technical Support Executive
Location: Chandigarh
Position Type: Full-Time
Location: Chandigarh
Position Type: Full-Time
Job Overview:
We are looking for a proactive and skilled Technical Support Executive to join our team. In this role, you will be responsible for delivering exceptional technical support, diagnosing and resolving issues, and ensuring a seamless user experience. You ll collaborate with internal teams to solve complex problems and provide both remote and on-site support when necessary.
We are looking for a proactive and skilled Technical Support Executive to join our team. In this role, you will be responsible for delivering exceptional technical support, diagnosing and resolving issues, and ensuring a seamless user experience. You ll collaborate with internal teams to solve complex problems and provide both remote and on-site support when necessary.
Key Responsibilities:
- Customer Support: Provide timely and accurate technical assistance via phone, email, or chat, effectively resolving customer inquiries and issues.
- Troubleshooting Diagnostics: Identify, diagnose, and resolve hardware and software issues, investigate root causes, and implement effective solutions.
- Product Setup Configuration: Assist customers in setting up and configuring products, ensuring smooth onboarding and seamless integration into their systems.
- CRM Management: Maintain accurate records of customer interactions, technical issues, and resolutions within the CRM system to track issue resolution and improve service efficiency.
- Collaboration: Work closely with internal technical teams to escalate and resolve complex issues, ensuring timely follow-up on open support tickets.
- Customer Education: Educate customers on product features, troubleshooting methods, and best practices, empowering them to independently resolve common issues.
- Solution Testing: Test and verify solutions to ensure complete resolution and customer satisfaction.
- Documentation: Contribute to the creation of FAQs, knowledge base articles, and training materials to enable customers to access self-service resources.
- Continuous Learning: Stay informed about product updates, software changes, and industry trends to enhance customer support capabilities.
Qualifications:
- Experience: Proven experience in technical support or customer-facing roles, preferably in the tech or IT sector.
- Technical Knowledge: Strong understanding of computer systems, software, hardware, and troubleshooting techniques.
- Problem-Solving: Excellent diagnostic and problem-solving skills, with the ability to resolve complex technical issues.
- Communication Skills: Ability to explain technical concepts clearly to non-technical customers, ensuring clarity and understanding.
- Customer Focus: Strong verbal and written communication skills, with an emphasis on customer satisfaction.
- Patience Professionalism: Ability to manage challenging customer situations with patience, professionalism, and a solution-oriented approach.
- Teamwork Independence: Comfortable working independently as well as collaboratively within a team environment.
Preferred Skills:
- CRM Support Tools: Familiarity with customer support software and CRM tools.
- Certifications: Technical certifications (e.g., CompTIA A+, Microsoft Certified) are an advantage.
- Industry Experience: Previous experience in IT services or telecommunications is beneficial.
If you are passionate about solving technical problems and providing top-notch customer service, we would love to have you on our team!
News and Events
News and information of our company, projects, partnerships, staff and community.
Feb
2025 Friday, February 7, 2025
Today, we at Cogniter proudly celebrate a remarkable milestone - 20 incredible years of dedication, leadership, and excellence by Col. R.S. Sandhu!
Oct
2024 Wednesday, October 30, 2024
The Cogniter family came together to celebrate Diwali, filling our office with festive joy, laughter, and vibrant energy. The entire workspace transformed into a colorful spectacle, radiating warmth and positivity as we embraced this festival.
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Technical Support Executive roles with real interview advice
What people at Cogniter Technologies are saying
What Cogniter Technologies employees are saying about work life
based on 152 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Cogniter Technologies Benefits
View more benefits
Compare Cogniter Technologies with
SPARX IT Solutions
Compare
Sphinx Solution
Compare
Hidden Brains InfoTech
Compare
Tatvasoft
Compare
Techugo
Compare
Promatics Technologies
Compare
ChromeInfotech
Compare
Konstant Infosolutions
Compare
Octal IT Solution
Compare
Dev Technosys
Compare
Accel Frontline
Compare
Northcorp Software
Compare
Elentec Power India (EPI) Pvt. Ltd.
Compare
HyScaler
Compare
Appsierra
Compare
Yashi Consulting Services
Compare
VHS Consulting
Compare
IVTL Infoview Technologies
Compare
Apex CoVantage
Compare
Apmosys Technologies
Compare
Similar Jobs for you
Share an Interview