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Corbel Business Applications

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2.1

based on 4 Reviews

6 Corbel Business Applications Jobs

Technical Support Executive

Corbel Business Applications

2.1

based on 4 Reviews

0-1 years

Kochi

1 vacancy

Technical Support Executive

Corbel Business Applications

posted 2mon ago

Job Role Insights

Key skills for the job

Customer Service Computer Networking Information Technology Analytical Chemistry Air Ticketing CRM

+ 2 more

Job Description

A Technical Support Executive is responsible for providing technical assistance and support to clients or customers, resolving their technical issues efficiently, and ensuring their satisfaction with the company s products or services. This role often involves troubleshooting, communication, and documentation.

Job Description:

Technical Assistance:
- Respond promptly to customer inquiries via phone, email, chat, or in-person.
- Diagnose and resolve technical issues related to hardware, software, and networking.
Troubleshooting:
- Identify and analyze technical problems.
- Provide step-by-step guidance to resolve issues.
- Escalate complex problems to higher-level support or specialized teams as needed.
Documentation:
- Record details of customer interactions, technical issues, and resolutions in a systematic manner.
- Update knowledge bases with common troubleshooting steps and solutions.
Customer Training:
- Guide customers on the proper use of products, software, or systems.
- Provide technical training to clients when required.
Customer Service:
- Ensure high levels of customer satisfaction by providing excellent service.
- Follow up with customers to ensure their issues are resolved.
Adherence to Protocols:
- Comply with organizational standards, processes, and SLAs (Service Level Agreements).
- Maintain data security and confidentiality while handling customer queries.

Required Skills and Qualifications:

Educational Background:
- Bachelor s degree in Computer Science, Information Technology, or a related field (preferred).
Technical Skills:
- Proficiency in operating systems, software, and networking principles.
- Knowledge of ticketing systems and remote desktop applications.
Soft Skills:
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical abilities.
- Patience and ability to handle high-pressure situations.
Experience:
- Prior experience in a technical support or customer service role is an advantage.