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Techence IT Solutions
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Technical Support Executive
Techence IT Solutions
posted 3mon ago
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Job Description
- Providing technical assistance and support, via phone, email, chat or in person
- Troubleshooting technical issues and providing guidance and solutions to resolve them
- Collaborating with other technical support staff or departments to resolve complex technical issues
- Logging and tracking the issues in a help desk or ticketing system, and providing regular status updates
- Documenting technical support procedures and best practices for the knowledge base
- Conducting system audits and performance monitoring to ensure optimal performance and identify opportunities for improvement
- Strong communication and interpersonal skills, as well as excellent problem-solving skills and attention to detail
Employment Type: Full Time, Permanent
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