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6 Infogird Informatics Jobs
Technical Support Executive
1-3 years
Mumbai, Pune, Aurangabad
1 vacancy
Technical Support Executive
Infogird Informatics
posted 2mon ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
Technical Support Executive (5) Job Summary
We are seeking a motivated and customer-oriented Technical Support Executive to join our team. In this role, you will be responsible for providing technical assistance to our clients, troubleshooting issues, and ensuring a high level of customer satisfaction.
Job Location :
Chhatrapati Sambhaji Nagar formerly known as Aurangabad.
Salary:
As per the company standards.
Key Responsibilities - Provide prompt and courteous technical support to customers via phone, email, chat, or remote access, resolving issues related to software functionality, installation, and usage.
- Identify, diagnose, and troubleshoot software issues, escalating complex problems to higher-level support or development teams when necessary.
- Assist customers by providing clear and accurate instructions on how to use the software, leveraging your knowledge of the product and its features.
- Maintain detailed records of customer interactions, issues, and resolutions in the support ticketing system, ensuring transparency and continuity.
- Assist customers with software updates and upgrades, ensuring they are aware of new features and improvements.
- Conduct online training sessions or webinars to help customers better understand the software and its capabilities.
- Gather and document customer feedback to identify common issues, suggesting improvements to the product and support processes.
- Stay updated with the latest developments in the company s software products and services, as well as industry trends and best practices.
- Bachelor s degree in Computer Science, Information Technology, or a related field.
- Minimum of 1-3 years of experience in technical support or a related role.
- Experience in supporting software applications, preferably within the HRM or enterprise software space.
- Competitive salary and commission structure.
- A dynamic and supportive work environment.
Employment Type: Full Time, Permanent
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What people at Infogird Informatics are saying
Rating based on 1 Technical Support Executive
review
Anonymous · It Software
in Aurangabad
Likes
Nice organisation to work very helpful colleagues.
Dislikes
Salary issue not on time.
Read 1 reviewTechnical Support Executive salary at Infogird Informatics
reported by
4
employees
₹1
L/yr - ₹1.7
L/yr
68%
less
than the average Technical Support Executive Salary in India
View more details
What Infogird Informatics employees are saying about work life
based on 14 employees
Strict timing
Monday to Saturday
No travel
Day Shift
Infogird Informatics Benefits
View more benefits
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