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6 Infogird Informatics Jobs
Technical Support Executive
1-3 years
Mumbai, Pune, Aurangabad
1 vacancy
Technical Support Executive
Infogird Informatics
posted 6mon ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
Technical Support Executive (5) Job Summary
- Provide prompt and courteous technical support to customers via phone, email, chat, or remote access, resolving issues related to software functionality, installation, and usage.
- Identify, diagnose, and troubleshoot software issues, escalating complex problems to higher-level support or development teams when necessary.
- Assist customers by providing clear and accurate instructions on how to use the software, leveraging your knowledge of the product and its features.
- Maintain detailed records of customer interactions, issues, and resolutions in the support ticketing system, ensuring transparency and continuity.
- Assist customers with software updates and upgrades, ensuring they are aware of new features and improvements.
- Conduct online training sessions or webinars to help customers better understand the software and its capabilities.
- Gather and document customer feedback to identify common issues, suggesting improvements to the product and support processes.
- Stay updated with the latest developments in the company s software products and services, as well as industry trends and best practices.
- Bachelor s degree in Computer Science, Information Technology, or a related field.
- Minimum of 1-3 years of experience in technical support or a related role.
- Experience in supporting software applications, preferably within the HRM or enterprise software space.
- Competitive salary and commission structure.
- A dynamic and supportive work environment.
Employment Type: Full Time, Permanent
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What people at Infogird Informatics are saying
Rating based on 1 Technical Support Executive
review
Anonymous · IT & Information Security
in Aurangabad
Nice organisation to work very helpful colleagues.
- Skill development - Good
Salary issue not on time.
Technical Support Executive salary at Infogird Informatics
What Infogird Informatics employees are saying about work life
Infogird Informatics Benefits
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