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7 Zomar Technologies Jobs
Technical Support Executive
Zomar Technologies
posted 1y ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Respond to customer inquiries via phone, email, and chat with a professional and customer-friendly approach.
- Provide prompt technical assistance, diagnosing and troubleshooting hardware, software, and network issues.
- Maintain and monitor in-house technical systems (PCs, Laptops, Printers etc.) for seamless operations.
- Collaborate with customers to understand issues, gathering relevant information for efficient problem-solving.
- Create and update detailed documentation for technical issues and solutions.
- Utilize remote desktop tools for efficient issue resolution.
- Conduct on-site visits for in-depth problem resolution when remote troubleshooting is insufficient.
- Escalate complex technical issues to internal teams for further investigation and resolution.
- Follow up with customers to ensure satisfactory issue resolution.
- Stay updated on product features and enhancements.
- Conduct software testing to identify and report bugs, ensuring software quality and reliability.
- Collaborate with the development team, providing insights based on customer interactions.
- Educate customers on product features and offer training for enhanced self-sufficiency.
Employment Type: Full Time, Permanent
Read full job description What people at Zomar Technologies are saying
What Zomar Technologies employees are saying about work life
based on 6 employees
Flexible timing
Monday to Saturday
Within city
Day Shift
Zomar Technologies Benefits
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