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IT Support Specialist
Alendei
posted 11hr ago
Job Role Insights
Key skills for the job
Job Description
- Diagnose and resolve complex technical issues related to APIs and user interfaces
- Troubleshoot SMS, WhatsApp, Omni and RCS platform challenges
- Facilitate smooth customer onboarding experiences
- Collaborate across teams to ensure comprehensive issue resolution
- Maintain detailed documentation of technical issues and troubleshooting processes
- Communicate professionally and effectively with customers
- Gather and analyze technical problem details
- Provide timely and accurate customer updates
Requirements
Required Qualifications:
- Strong technical knowledge of SMS, WhatsApp, and API technologies
- Advanced technical troubleshooting skills
- Excellent written and verbal communication abilities
- Flexibility to work in 24/7 rotational shift environment
- Ability to handle fast-paced, customer-facing technical support roles
Employment Type: Full Time, Permanent
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