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IT Support Analyst L1
Eton Technologies
posted 21d ago
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Flexible timing
Key skills for the job
Job Description
Must have BBA, BCA, BSc. Or equivalent degree or in last semester.
Must have excellent English communication skills.
Must have basic computer skills
Should have data entry experience
Should be good in Microsoft - Excel and Word
Having US client communication experience is plus
Having a US accent is preferred
Prior experience in BPO or customer service job is plus
Willing to Work Late nights.
Should have good learning skills
Must be an excellent team player with excellent interpersonal skills.
Please Email resume jobs@etontechnologies.com
Requirements
Requirements
Roles and Responsibilities:
IT support analyst would involve answering incoming IT service desk calls and or reviewing inbound IT service request emails and creating or updating incident/problem tickets in the Service Desk system (CRM-based system)
Candidates will follow processes/scripts provided by the CompanyProject Manager and training will be provided prior to the start of the engagement.
Candidates will also be trained in resolving the IT issues captured in the CRM. system
Candidates will be working in the US Time zone. There will be two shifts ( Normal Shift -5:30pm IST to 2:30 am IST, Late Shift (12:30 am IST to 9:30 am IST)
This is a work from home opportunity.
Must have a quiet personal room and an excellent internet connection to perform the job.
This position may require four 10-hour shifts, off-hour shifts and/or weekend shifts as needed.
Employment Type: Full Time, Permanent
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Flexible timing
Monday to Friday
No travel
Night Shift
Eton Technologies Benefits
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