Customer Support Representative

Job Summary

As a Customer Support Representative at Web Neural Infotech, you will be responsible for providing high-quality, responsive support to customers who are using our advanced AI, ML, and Big Data-driven solutions. You will serve as the first point of contact for inquiries related to product functionality, troubleshooting technical issues, and ensuring that customer concerns are addressed promptly and effectively. This role requires a customer-first approach and a strong understanding of our products to ensure a smooth user experience across all platforms.

Your role will involve assisting customers via multiple channels, including phone, email, and live chat, providing helpful responses and solutions, escalating technical issues when necessary, and maintaining detailed records of all customer interactions. You will also work closely with internal teams, such as product development and sales, to relay customer feedback and ensure continuous improvement in the customer experience.