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Customer Support Representative
Aumni Techworks
posted 8d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
We are looking for Customer Support Representative. Who can respond to customer inquiries, resolve issues, and provide product/service information via multiple channels.
Responsibilities:
Provide a positive first point of contact with customers who may be having an issue.
Utilize ticketing and several proprietary software systems.
Escalate customer issues appropriately and report emergency situations to management.
Handle requests and projects as directed in a timely manner.
Update multiple systems with most up-to-date information.
Perform Q/A Testing on systems as needed.
Work cross-departmentally to streamline processes.
Support fuelling locations and vendors in alignment with dispatching and troubleshooting protocols.
Dispatch maintenance issues using a variety of Standards of Procedures (SOPs) and Service Level Agreements (SLAs) to vendors nationwide.
Perform other duties as assigned.
Standard Expectation:
Complies with organizational policies, procedures, performance improvement initiatives and maintains organizational and industry policies regarding confidentiality.
Communicates clearly and effectively in both verbal and written communication.
Develops constructive and cooperative working relationships with others and maintains them over time.
Encourages and builds mutual trust, respect and cooperation among team members.
Maintains regular and predictable attendance.
Skill Requirement:
1+ years of experience in a customer service role preferred.
Proficiency with the Microsoft Office suite: Excel, Word, Outlook, OneDrive, etc.
Strong written and verbal communication skills.
Strong data entry and reporting capabilities.
Accurately type 60 WPM.
Strong attention to detail.
Availability for flexible scheduling required.
Ability to work independently and as part of a team.
Standard software troubleshooting capabilities.
About Aumni Techworks
Established in 2016, Aumni Techworks partners with its multinational clients to incubate and operate remote teams in India using the AumniBOT model. With a team of 250 and growing, our mission is to provide a quality alternative to project-based outsourcing.
Benefits of working at Aumni Techworks:
Work within a product team on cutting edge tech with one of the best pay packages.
Established in 2016, Aumni Techworks partners with its multinational clients to incubate and operate remote teams in India using the AumniBOT model. With a team of 250 and growing, our mission is to provide a quality alternative to project-based outsourcing.
Benefits of working at Aumni Techworks:
Work within a product team on cutting edge tech with one of the best pay packages.
No politics, no bench, voice your opinion, flat hierarchy, and global exposure
Work environment to re-live our fun college days (awarded as Best culture by Pune Mirror)
Recharge frequently with Friday socials, dance classes, theme parties and monsoon picnic.
Breakout spaces at the office Gym, Pool, TT, Foosball and Carrom
Health focused Insurance coverage and get in shape with AumniFit (Do not miss our 4 PM plank!)
Employment Type: Full Time, Permanent
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Campus Placement
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What people at Aumni Techworks are saying
What Aumni Techworks employees are saying about work life
based on 11 employees
Flexible timing
Monday to Friday
No travel
Day Shift
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Aumni Techworks Pune Office Location
Pune Office
Headquarter
201, Suman Business Park,
Kalyani Nagar, Pune 411014, India
Pune
411014
411014
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