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Learning Support Analyst
2-4 years
Bangalore / Bengaluru
1 vacancy
Learning Support Analyst
Schneider Electric
posted 7d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Issue Resolution and Troubleshooting: Respond to and resolve support requests, diagnose technical issues, and implement effective solutions for HR systems and applications.
- User Assistance and Training: Provide day-to-day support to HR system users, develop training materials, and conduct training sessions to enhance user proficiency.
- System Monitoring and Maintenance: Continuously monitor system performance, perform routine maintenance, and ensure systems are up-to-date and reliable.
- Documentation and Knowledge Management: Create and maintain comprehensive documentation, including user guides and troubleshooting guides, and manage a knowledge base for common issues.
- Data Management and Reporting: Ensure data accuracy and integrity within HR systems, perform regular data audits, and generate reports on system performance and support metrics.
- Collaboration and Communication: Collaborate with IT, HR, and other departments to resolve complex issues, implement enhancements, and communicate updates to users.
- Continuous Improvement: Identify and recommend areas for improvement in HR digital services, implementing enhancements to improve user experience and system efficiency.
- Compliance and Security: Ensure HR systems comply with relevant regulations and standards, assist in implementing security measures, and protect sensitive HR data .
- Technical proficiency: Understanding of relevant technologies, systems, and applications.
- Problem-solving: Ability to analyze issues, troubleshoot, and provide effective solutions.
- Customer service: Strong communication and interpersonal skills to assist users and address inquiries.
- Ticketing systems: Proficiency in using ticketing systems to manage and track support requests.
- Product knowledge: In-depth understanding of the products or services being supported.
- Time management: Efficiently prioritize and manage tasks to meet service level agreements (SLAs).
Employment Type: Full Time, Permanent
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