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358 Schneider Electric Jobs
Learning Support Analyst
2-4 years
Bangalore / Bengaluru
1 vacancy
Learning Support Analyst
Schneider Electric
posted 6d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Issue Resolution and Troubleshooting: Respond to and resolve support requests, diagnose technical issues, and implement effective solutions for HR systems and applications.
- User Assistance and Training: Provide day-to-day support to HR system users, develop training materials, and conduct training sessions to enhance user proficiency.
- System Monitoring and Maintenance: Continuously monitor system performance, perform routine maintenance, and ensure systems are up-to-date and reliable.
- Documentation and Knowledge Management: Create and maintain comprehensive documentation, including user guides and troubleshooting guides, and manage a knowledge base for common issues.
- Data Management and Reporting: Ensure data accuracy and integrity within HR systems, perform regular data audits, and generate reports on system performance and support metrics.
- Collaboration and Communication: Collaborate with IT, HR, and other departments to resolve complex issues, implement enhancements, and communicate updates to users.
- Continuous Improvement: Identify and recommend areas for improvement in HR digital services, implementing enhancements to improve user experience and system efficiency.
- Compliance and Security: Ensure HR systems comply with relevant regulations and standards, assist in implementing security measures, and protect sensitive HR data .
Skills & Attributes:
- Technical proficiency: Understanding of relevant technologies, systems, and applications.
- Problem-solving: Ability to analyze issues, troubleshoot, and provide effective solutions.
- Customer service: Strong communication and interpersonal skills to assist users and address inquiries.
- Ticketing systems: Proficiency in using ticketing systems to manage and track support requests.
- Product knowledge: In-depth understanding of the products or services being supported.
- Time management: Efficiently prioritize and manage tasks to meet service level agreements (SLAs).
Qualifications
1. Level of educational attainment: Bachelor s Degree
2. Previous work experience: 2 to 4 years experience in the Learning domain. Cornerstone admin LMS certification
3. Knowledge of effective learning and development methods
4. Proficient in MS Office and Learning management system
Employment Type: Full Time, Permanent
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Company Website
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26%
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12%
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7%
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16% candidates got the interview through other sources.
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What people at Schneider Electric are saying
Support Analyst salary at Schneider Electric
reported by
1
employee
with 5
years exp.
₹4.5
L/yr - ₹5.5
L/yr
13%
less
than the average Support Analyst Salary in India
View more details
What Schneider Electric employees are saying about work life
based on 3.5k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Schneider Electric Benefits
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Schneider Electric Bangalore / Bengaluru Office Location
Bengaluru Office
401-403, Prestige Meridian-1, Near-City Bank, Mahatma Gandhi Road
Bengaluru
Karnataka 560001
Karnataka 560001
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