Add office photos
All Filters
93 Vuram Technology Jobs
Program Analyst
Vuram Technology
posted 7hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Handle incoming calls, emails and chat from the user may require working on rotational shift (24x7/365)
- Ability to comprehend end users from International locations over the phone
- Recording, classifying and prioritizing tickets
- Act as the first line of support for all IT incidents and service requests.
- Log, prioritize, and resolve incidents in a timely manner.
- Keeping service desk records up to date
- Providing initial support and troubleshooting based on Knowledge Base articles
- Taking a remote of an end users machine if required while troubleshooting
- Assist users with account setups, password resets, O365 general issues and access requests.
- Manage hardware/software installations and configurations.
- Escalate, if needed, unresolved problems to a higher level of support
- Routing requests to the appropriate support groups\ third party suppliers when 9iuoykjhtickets are not resolved during initial support
- Monitoring the status and documenting the progress towards resolution of all open tickets
- Keeping affected users informed about the progress.
- Resolution confirmation and closure of tickets within the SLA
- Basic understanding of virtual infrastructure and Cloud (AWS, Azure and Google cloud)
- Provide a friendly, professional, and empathetic experience for all users.
- Proactively identify recurring issues and suggest improvements.
Certifications :
- ITIL Foundation
- CompTIA A+ / Network+(optional but advantageous)
- Microsoft Certified: Modern Desktop Administrator Associate(optional but advantageous)
Technical Skills:
- Basic troubleshooting on different versions of Windows OS. E.g. Windows 10 and Windows 11, Macbbok
- Incident Management Life-Cycle
- Basic knowledge on ticketing tool (iService/Jira)
- Understanding of desktop applications, installation and uninstallation
- Ability to support users in business applications based on SOP s
- Troubleshooting Desktop/Application remotely
- Ability to Install and configure email client, troubleshoot connectivity issue
Engineering Graduate
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Program Analyst roles with real interview advice
People are getting interviews at Vuram Technology through
People are getting interviews through
(based on 1 Vuram Technology interview)
Campus Placement
100%
Low
Confidence
?
Low Confidence means the data is based on a small number of responses received from the candidates.
What people at Vuram Technology are saying
Program Analyst salary at Vuram Technology
reported by
1
employee
with 3
years exp.
₹5.2
L/yr - ₹6.7
L/yr
10%
more
than the average Program Analyst Salary in India
View more details
What Vuram Technology employees are saying about work life
based on 9 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Vuram Technology Benefits
Team Outings 
Work From Home 
Soft Skill Training 
Health Insurance 
Job Training 
Compare Vuram Technology with
Infosys
Compare
TCS
Compare
Wipro
Compare
HCLTech
Compare
Tech Mahindra
Compare
LTIMindtree
Compare
Mphasis
Compare
Persistent Systems
Compare
Hexaware Technologies
Compare
State Street Syntel
Compare
Nokia Networks
Compare
Sterling & Wilson
Compare
AXA Business Services
Compare
Chegg
Compare
CMA CGM
Compare
Sheenlac Paints
Compare
NIIT
Compare
Hero Motors Company
Compare
Collabera Technologies
Compare
FastInfo
Compare
Similar Jobs for you
Senior Program Analyst - IT, .NET MVC Developer
1-3 Yrs
Mumbai, Nashik, Hyderabad / Secunderabad +4 more
Associate - Operations
0-3 Yrs
Mumbai, Nashik, Hyderabad / Secunderabad +4 more
Share an Interview