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Support Engineer
Infinite Computer Solutions
posted 4d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Minimum 3 years of experience
Primary Skills:
- 3+ Years of experience in Implement, maintain, and support desktop IT hardware including but not limited to telephones, desktop computers, printers.
- Answer calls from users, creating tickets and resolving issues.
- Manage critical issues via Critical Incident Response Tracking (CIRT) process.
- Remotely Install, upgrade, support and troubleshoot Windows OS and any other authorized desktop applications on Laptops/Desktops.
- Record critical information in the internal tracking application in order to clearly document the problem, action taken, and end solution for a historical record, monitor and update the status of various customer problems at any given time, and provide a medium through which to share knowledge regarding the evaluation and correction of technical problems with other IT staff.
- Assist users with technical issues in patient care systems.
Roles and Responsibilities
- Handling Basic L1 level queries for the users
- Provide assistance and training to users on information technology systems.
- Basic knowledge of Citrix Xenapp to provide 1st level support for applications hosted on CITRIX.
- Diagnose and quickly resolve a wide range of Windows applications issues
- Basic troubleshooting knowledge for internet/LAN and WAN Connectivity issues
- Understanding on Azure.
- When the restoration is beyond the scope of the support escalate the issue/problem to appropriate resolver group using IT Ticketing System
- Install, upgrade, support and troubleshoot for printers & related computer hardware.
- Customize & configure desktop hardware to meet specifications and business standards.
- Strong technical written and verbal communication skills (Technical writing and Documentation of Infrastructure)
- Strong organizational skills and ability to multi-task in a small business environment
- Team player must be able to work with people within and outside of the IT department.
- Customer service oriented.
- Must be willing to work in shifts.
Employment Type: Full Time, Permanent
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Rating based on 8 Support Engineer
reviews
Anonymous · Operations Support
in Bangalore / Bengaluru, Karnataka
Really liked the working culture and a company in which everything runs smoothly..Here we can learn new technology in initial stage only and job security is also there.
No free certifications provided by the company for infinite employees or not sure if there is any reimbursement we can go for..
Read 8 reviewsSupport Engineer salary at Infinite Computer Solutions
What Infinite Computer Solutions employees are saying about work life
Infinite Computer Solutions Benefits
Health & Insurance Financial Benefits Professional Support & Learning Office Perks Time Off 
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