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4 Herjavec Group Jobs

IT Support Specialist

2-5 years

Bangalore / Bengaluru

1 vacancy

IT Support Specialist

Herjavec Group

posted 1mon ago

Job Description


About the Job:
Cyderes is seeking an IT Support Specialist who is self-motivated, directed, and solution-oriented. You will be responsible for supporting our Cyderes workforce by providing first-level end-user technical support and administering various IT services including end-user identity management, systems access, equipment and software provisioning, and replacing or upgrading end-user IT equipment. As an IT Support Specialist, you ll address technical Apple/macOS and Windows end-user questions and issues. You will also mentor and coach end-users to help them best utilize approved internal applications and hardware.
Requirements:
    • Perform help desk functions including identification of issues, first-level problem resolution, and timely escalation of higher-level engineering challenges
    • Professional, courteous, and timely response to end-users via chat, email, and phone
    • Respond to help desk tickets via the ticketing solution including documentation of the issue and resolution
    • Troubleshooting and resolving basic internal network, server, MFA, operating system, O365, and other SaaS application access issues for Cyderes end-users
    • Taking ownership of end-user issues reported and seeing issues through to timely resolution
    • Documenting common issues and resolution to provide knowledge management content to assist other IT Support Specialists and end-users
    • Installing, configuring, updating, and maintaining operating hardware and software
    • Full ownership of calls including issue resolution and escalation, when required, for after-hours support hotline shifts and responsibilities
    • Working flexible hours when required to meet on-call needs or the requirements of the position
    • Support other help desk activities as directed by management
    • Participating in the administration of servers, routers, switches, firewalls, VOIP, mobile devices, software deployment, security updates, and patches as required
    • Setting up and maintaining monitoring systems and alerting systems for production environments to achieve optimum performance
    • Working directly with the Security Team on security-related projects, initiatives, maintenance, and monitoring
    • Providing recommendations for new or updates to policies and procedures related to technology and services
    • Leading, mentoring, and coaching other technology team members
    • Maintaining currency of knowledge with respect to state-of-the-art technology, equipment, and/or systems
    • Communicating ideas for improving company processes with a positive and constructive attitude
    • Perform all other duties as assigned
Requirements:
    • Ability to work in a fast-paced team environment
    • Attention to detail with emphasis on accuracy, timeliness, and quality
    • Ability to prioritize work to balance multiple issues, projects, and/or deadlines
    • Exceptional customer service skills
    • Experience supporting both Mac OS and Windows 10/11 in an enterprise environment
    • Experience with endpoint management solutions including Kandji and Intune.
    • Experience supporting sand troubleshooting SSO solutions such as Okta or Azure(Entra) AD
    • Advanced hands-on experience with Azure (Entra) AD, O365, DHCP, DNS, Printer Management, etc.
    • Hands-on experience with IDP administration
    • Advanced knowledge of TCP/IP, routing, LAN/WAN, switching, firewall rules and configuration, VPN, and other networking technologies
    • Entry-level scripting experience in JavaScript, Python, or PowerShell
    • Experience administering various SaaS applications
    • Experience with endpoint management solutions
    • Ability to conduct research, use and train others on tools, software, and technical procedures on a wide range of computing issues, as required
    • Ability to prioritize workflow and organize diverse/complex material as well as handle multiple, competing, and changing priorities while performing in a timely manner and effectively without direct supervision
    • Excellent written and verbal communication skills with a focus on providing clear, concise, and professional documentation for areas of assigned responsibility required
    • Willingness to strive to consistently improve, both personally, and as a team, to achieve extraordinary results in customer service and technical skills


Employment Type: Full Time, Permanent

Read full job description

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Flexible timing
Rotational Shift
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Herjavec Group Benefits

Free Transport
Child care
Gymnasium
Cafeteria
Work From Home
Free Food +6 more
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