AmbitionBox
Search
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
All Filters
16 Fcap Technologies Jobs
Manager/ Assistant Manager Client Engagement
Fcap Technologies
posted 2d ago
Job Role Insights
Key skills for the job
Job Description
- In the Customer Engagement, retention and growth team we draw patterns from user behaviour and build and run rewards and offers campaigns that will ensure repeated transactions and usage of the app.
- We use data to understand customer preferences and ensure that the product roadmap is robust and includes all relevant functionalities that the customer would expect going forward. We assist the product team in creating the requirements and also testing these. We manage all communications required with the user.
Required candidate s profile : 3 - 4 years min. experience in the below
- Ability to understand data patterns and create campaigns. Measurement of impact against these will be performance criteria for the candidate
- Comfortable with marketing automation tools - MoEngage, Gupshup, Rewards loyalty programs
- Should have effectively achieved customer retention/engagement metrics set by the organisation
- Should be able to envisage and draft creative, engaging and visually attractive communications including notifications, emails, messages and videos (with assistance of designer, appropriate tools)
- Ability to help Product team to draft and prioritize customer requirements for the product roadmap
- Should have worked in the customer success / engagement / retention team of a B2C mobile/web app company
- Passionate about Data and Analytics technologies - Should be able to look at collected data, analyze it and extract actionable insights. Should have knowledge of consoles / tools used to understand, strategize and manage data about customers
- Should have collaboration skills to ensure close coordination of marketing, product and tech team in order to achieve the desired customer journey
- Teamwork - Should have experience of working in a team and Should have supervised work of teams of 2-3 juniors
- Experience of FinTech / BFSI is preferable
Employment Type: Full Time, Permanent
Read full job description What people at Fcap Technologies are saying
Fcap Technologies Benefits
View more benefits
Compare Fcap Technologies with
TCS
Compare
Accenture
Compare
Wipro
Compare
Cognizant
Compare
Capgemini
Compare
HDFC Bank
Compare
Infosys
Compare
ICICI Bank
Compare
HCLTech
Compare
Tech Mahindra
Compare
Genpact
Compare
Teleperformance
Compare
Concentrix Corporation
Compare
Axis Bank
Compare
Amazon
Compare
Jio
Compare
iEnergizer
Compare
Reliance Retail
Compare
IBM
Compare
LTIMindtree
Compare
Share an Interview